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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.4
1,533 Reviews

1,533 Reviews of Shottenkirk Toyota Granbury - Service Center

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April 09, 2020

2014 Corola maintenance You guys inspected my wife's car, rotated the tires and changed wiper blades. The wiper blade charge was out of sight. $20.00 per wiper blade ($40.0 More

by KSTRANGE0306
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2020 -

Shottenkirk Toyota Granbury responded

We apologize that you were not completely happy with your visit to our dealership. While we are more than happy to help with services like the one you came in for, we do not set the prices for the items. The prices are set by the manufacturer so we do not have anything to do with setting them. If you have any questions or would like to discuss your visit, please contact the dealership and ask for Tom, the General Manager.

April 08, 2020

professional Overall good experience. Staff friendly and knowledgeable. Always smiling faces to greet me and quick to address the service needs of my truck. I will More

by PETE30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Apr 13, 2020 -

Shottenkirk Toyota Granbury responded

Pete, Thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 08, 2020

Super nice and friendly staff! Our car service was well explained to us and done quickly. The facilities are always super clean. Thanks You Toyota 😊 More

by RSGMCD
Recommend Dealer
Yes
Employees Worked With
Melissa in Service Dept. ??????????
Apr 13, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 08, 2020

Everything I needed was taken care of promptly. Oil was changed and the service girl let me know it had been a while since I rotated the tires More

by EMUECK
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for your feedback! We value the feedback from our customers.

April 06, 2020

Wonderful friendly service with a personal touch. It is trying times and Garland did a great job keeping social distancing possible while completing the service in a professional manner. More

by H2OSKI1
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 06, 2020

Great visit The only complaint we ever have is that everyone forgets to check that I have a service warranty that is suppose to cover 100%. This is to be inspect More

by RAHUN50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hunter Poimbeauf
April 03, 2020

People are very nice they get you in and out it’s very clean and the people are very friendly just wish your car wash was better. Love the popcorn keep it coming 😍 More

by pgregory19851985
Recommend Dealer
Yes
Employees Worked With
Denise Rand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendi Kennedy
Apr 03, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs.

April 01, 2020

maintenance- oil change Thanks for being open during this trying time! Kuddos to the team ! Appreciate all y’all do ! Always great customer service We will recommen More

by LAWSON.TERRI555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Apr 03, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for your feedback! We value the feedback from our customers.

April 01, 2020

Maintenance I had my 30,000 mile check up & oil change. Service was quick. I felt no threat from corona virus in the spacious waiting area which was clean open & More

by WNAUL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Poimbeauf
Apr 03, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 27, 2020

Garland was very professional and courteous. My car was still pulling to the right after it was serviced in February. With the coronavirus going on could not return sooner. More

by BBSBEARS29
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2020 -

Shottenkirk Toyota Granbury responded

We thank you for providing this feedback to us! We are glad that your vehicle was serviced and you enjoyed your experience. We hope to see you again soon and stay safe!

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