Shottenkirk Toyota Granbury - Service Center

Greatly lacking in customer service and friendliness. The service person who initially asked my concerns was friendly and professional enough. However, not a single other person ever spoke or even make The service person who initially asked my concerns was friendly and professional enough. However, not a single other person ever spoke or even make eye contact with me even while standing in the inside door of the service personnel (after waiting 45 minutes for a tire problem). I realize I did not make an appointment, but the length of the time needed to address my tire problem was not offered at any time except when, finally, I walked into the office and asked another service person (not the initial person) if he could provide me information on how much longer it would take. Again, what struck me most (even more than the wait!) was the total unfriendliness of the business. Even the person to whom I paid was pre-occupied with a conversation with someone else in her office. More

Quick & efficient. Appreciate the complete transaction. This was an inspection. I do not have 25 words to say. I think this survey should allow less words in this area. This was an inspection. I do not have 25 words to say. I think this survey should allow less words in this area. More

As usual, they did a good job on the car. Folks in the service area were polite and informative. A good experience all the way around. service area were polite and informative. A good experience all the way around. More

First time maintenance on my new car. Scheduling was convenient, I was able to schedule for next day. Service advisor was friendly and work completed in fair amount of time. convenient, I was able to schedule for next day. Service advisor was friendly and work completed in fair amount of time. More

Great service !! The advisor was very nice and fast service , my problem was the compresor at my brand new RAV4 and was under warranty. I can’t wait to do some updates to my car service , my problem was the compresor at my brand new RAV4 and was under warranty. I can’t wait to do some updates to my car More

The collision center did a great and professional job. Randy and Brandon kept m informed during entire time. They were very professional and courteous. Excellent workmanship Randy and Brandon kept m informed during entire time. They were very professional and courteous. Excellent workmanship More

Nicely done!!Everyone we encountered was fantastic, Nicely done!! Everyone we encountered was fantastic, courteous and helpful. Excellent customer service. I cannot remember the name of the man who Nicely done!! Everyone we encountered was fantastic, courteous and helpful. Excellent customer service. I cannot remember the name of the man who assisted me in the servicing of our vehicle he was extremely helpful and so easy to work with. More

The actual repair for the recall did not take very long, approximately one hour. When I got in the car there were several grease spots on my seats. I thought a service technician would take better care when approximately one hour. When I got in the car there were several grease spots on my seats. I thought a service technician would take better care when sitting in someone else’s car. Also, I have been trying to have my address changed in your records for the last 3 1/2 years. I have requested this every time I come in for service, and no one seems to be able to get it changed in your computer system. I’m not sure if it’s incompetence or laziness, very frustrating!! More

I received prompt and courteous service. The tech that signed me in was nice and professional. The clerk that handled my paperwork was also nice. The waiting area was clean and well kept. Overall a good e signed me in was nice and professional. The clerk that handled my paperwork was also nice. The waiting area was clean and well kept. Overall a good experience. More

i OBJECT TO PAYING OVER $140 FOR BEING TOLD WHAT I ALREADY KNEW; I HAVE SOME STRUCTURAL DAMAGE TO MY AUTOS FRONT END WHICH DISPLADED IT. ALREADY KNEW; I HAVE SOME STRUCTURAL DAMAGE TO MY AUTOS FRONT END WHICH DISPLADED IT. More