Shottenkirk Toyota Granbury - Service Center

Our rep was knowledgeable and helpful. Excellent communication. He knew what he was talking about and was very helpful. Ryan Peterson thank you so much! communication. He knew what he was talking about and was very helpful. Ryan Peterson thank you so much! More

I was happy with the experience and wait time. The only negative was the black marks/prints on the gray fabric on inside of driver door by handle when I got back in my car. negative was the black marks/prints on the gray fabric on inside of driver door by handle when I got back in my car. More

Service advisor was very unfriendly. Never said "hello" or acknowledged she heard my service request. No smiles and never left a message when calling by phone. or acknowledged she heard my service request. No smiles and never left a message when calling by phone. More

Group always provides great service. Greeted immediately and every associate listens first and makes sure they are clear with your issues and needs. Great consistency. and every associate listens first and makes sure they are clear with your issues and needs. Great consistency. More

Service department did a great job. Very knowledgeable and thorough and insured my car was clean and ready to go. Disappointed there is not a loaner car program as most dealerships offer and thorough and insured my car was clean and ready to go. Disappointed there is not a loaner car program as most dealerships offer More

Convenient location for me. Busy. Clean and orderly business. Ive bought three vehicles from this location while before this ownership. My only concern is the lack of interaction with the people who w business. Ive bought three vehicles from this location while before this ownership. My only concern is the lack of interaction with the people who work here. More

Took car in for inspection and key fob battery. After an hour and a half, I walked around to search for an answer. All heads were down or looking at computers. A couple guys were on their phones. Not ONE sm hour and a half, I walked around to search for an answer. All heads were down or looking at computers. A couple guys were on their phones. Not ONE smile, no acknowledgement. If I hadn't walked outside, I may not have noticed that my rear end had a ding and 2 guys were discussing it. Someone there dinged my car! There were no loaners, so it couldn't get resolved that day. Exasperating and disappointing! More

Take my car there every 5000 miles. Always do an awesome job. Everyone that works there are very friendly and helpful. They will advice you right then and there if there is any other recommendations that ne job. Everyone that works there are very friendly and helpful. They will advice you right then and there if there is any other recommendations that need to be done. More

I had Appointment at 8:00 AM. It took 1 hour and 30 minutes to get oil and filter changed. Did no good to have an appointment.Nothing else requested.Too many employees not busy. More interested in snac minutes to get oil and filter changed. Did no good to have an appointment.Nothing else requested.Too many employees not busy. More interested in snacks for breakfast. I have had my vehicle serviced 3 times under your ownership and service has not improved! Service is nothing like when Jerry Durant owned it. It SUCKS now! I will not be back!!! More

Service has always been excellent. This time was no exception. exception. More