Shottenkirk Toyota Granbury - Service Center

I made an appointment and when I arrived the service advisor explained it would be 1 to 1 1/2 hours before my 20,000 mile service rould be started. Why should I make an appt if it truly is first come fi advisor explained it would be 1 to 1 1/2 hours before my 20,000 mile service rould be started. Why should I make an appt if it truly is first come first serve including those without appts? More

They need a new parts person. Whoever is doing it now isn't very good. isn't very good. More

Always prompt friendly service. Waiting area clean and comfortable. Any questions I may have are answered. comfortable. Any questions I may have are answered. More

Quick and mannerly. Had a perfect amount of time to eat lunch and pick up groceries even though they mad multiple things to do. lunch and pick up groceries even though they mad multiple things to do. More

Appreciated the prompt service for my state inspection after I'd called to check on time for service--thanks!! after I'd called to check on time for service--thanks!! More

Had trouble with the car I had just bought took it back to the dealership to get it fixed. The service department did a great job getting my car to run right again. to the dealership to get it fixed. The service department did a great job getting my car to run right again. More

Very very upset over service. Took 7:30 hours for a module that they said was a "easy fix" and no charge. Got in my car to leave and check engine light was on!! Got home and the light that was the "e module that they said was a "easy fix" and no charge. Got in my car to leave and check engine light was on!! Got home and the light that was the "easy fix" was on again!!! Dealt with the service manager, Matt the whole time!!!! More

We took our Highlander in due to an oil leak. The service process was very smooth and they resolved the issue the same day. I would recommend the Shottenkirk dealership for both purchase and service process was very smooth and they resolved the issue the same day. I would recommend the Shottenkirk dealership for both purchase and service More

Drive in, car checked out, car wash, Done! Very pleased with the service department and staff. Thank you with the service department and staff. Thank you More

Took my old Tundra in for a new steering rack and after a short period of time with the new rack I quickly realized that the steering was not quite right. I took it back and explained to Matt the issues as I short period of time with the new rack I quickly realized that the steering was not quite right. I took it back and explained to Matt the issues as I saw them. He kept the truck and had his techs check it out. They reported that the rack they installed was faulty. They ordered a new one, installed it, and aligned the front end at absolutely no additional cost to me. The steering in now working properly. Everything was done in a professional and timely manner. I will use this dealership in the future. More