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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.5
1,636 Reviews

1,636 Reviews of Shottenkirk Toyota Granbury - Service Center

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January 29, 2025

Excellent customer service that keeps you informed about your vehicle and the whole process. Definitely shows they care More

by mccown4144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Eli Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

January 29, 2025

Efri provided great customer service & guidance on scheduling vehicle maintenance for my white Toyota Tacoma More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Eli Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 24, 2025

Came in today (1/24) to service my car and received an outstanding service from Eli Rodriquez. He did a thorough job on my car and shared with me other issues that he noticed. I am very thankful that ass More

by amisogrg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrain Eli Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 22, 2025

The service is above standards for excellence. I am thankful to Heather and Brook for always helping make a good experience. More

by JMartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 19, 2025

I went for a dome light on my 4 Runner not working. Heather was very understanding and took initiative. Thanks Heather. More

by Meagan
Recommend Dealer
Yes
Employees Worked With
Heather Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Shottenkirk Toyota Granbury responded

Meagan, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 19, 2025

Very kind employees. Heather my advisor was very kind and knowledgeable. I had all good experience. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Shottenkirk Toyota Granbury responded

Anthony, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!

January 19, 2025

I went in for my Toyota 4Runner’s dome light not working. Heather helped get the warranty to repair it. Thank you. More

by Meagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Shottenkirk Toyota Granbury responded

Meagan, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 19, 2025

I am very happy with the outcome of my service. Heather and Brooke helped me out tremendously. More

by DClark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 18, 2025

Wonder people and great service. I was very skeptical because all the reviews. Never trust other people’s opinions. Heather I will be taking all me services here. More

by iodides.phenols-64
Recommend Dealer
Yes
Employees Worked With
Heather Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 19, 2024

I've dealt with Garland in the past and she always made the experience easy especially being from Canada. The repairs were done quickly and I was on my way. I appreciate her efforts and professionalism. More

by Joerigger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Shottenkirk Toyota Granbury responded

Joerigger, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!

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