Shottenkirk Toyota Granbury

Denise had gone over and beyond helping my son find the right vehicle after he purchased one and didn't like it. I went to Denise when I was ready to buy a new car. She was just as helpful to me in making right vehicle after he purchased one and didn't like it. I went to Denise when I was ready to buy a new car. She was just as helpful to me in making the right decision. She was very patient and went to get the different car I wanted to drive on a 100+ degree day. She was very knowledgeable about the different cars. I would recommend Denise to anyone that wanted to buy a new car. More

I had been working with Denise over a six month period of time. We drove 4 hours round trip to deal with Denise. We were not rushed and felt that Denise listened to our concerns and needs. We would deal w time. We drove 4 hours round trip to deal with Denise. We were not rushed and felt that Denise listened to our concerns and needs. We would deal with her again. Eddie was very friendly and I appreciated working with him. I did feel very rushed as it was closing time. I also got a call on Monday, as there were questions regarding our interest rate. I felt that this should have been resolved when we left the dealership because I had applied for the loan prior to going to the dealership. I liked this dealership better tghan our local dealership. Thank you Denise and Eddie. More

Denise was absolutely wonderful. She was very informative and helped me to find exactly what I needed. She was was very professional yet friendly. She made sure to find me the best vehicle for the best price and helped me to find exactly what I needed. She was was very professional yet friendly. She made sure to find me the best vehicle for the best price. Thank you so much Denise! More

In August, 2010, we purchased what we thought was a great vehicle from a very thoughtful and caring sales person, Winn Parr. We had no issue with the sales portion of our experience. It all went down hill w vehicle from a very thoughtful and caring sales person, Winn Parr. We had no issue with the sales portion of our experience. It all went down hill when we tried to purchase an add on, an XM Satelite receiver. The service department damaged the interior of the vehicle which caused several rattles and was asked to replace the damaged parts ie, dash, bent or broken plastic covers, torn weather strip, damaged console, and more. They replaced the dash with one of the wrong color. It had to be replaced, again. The plastic covers on the door jams were damaged and had to be replaced. The driver's seat had bad foam and needed to be replaced. When we got the car back, the plastic on the door and the post were scratched, again and the leather on the seat was torn. Another replacement was seat cover ordered. When we got the car back there was more damage caused by the service department. This type of service went on for an entire year and was never resolved. After we received the car from service the last time, there was more damaged caused by the incompetent service technicians. Fed up we contacted Toyota. Toyota contacted the dealership which stated that they have done all they could and would not do anymore. We are not complainers and we do not have unreasonable demands. However the damage to our vehicle, we believe, was so blatant that it was intentional. The dealership won. Our last word was to purchase another vehicle from Winn Parr. However, he now works at the Ford dealership. We love our new Explorer. We will never own another Toyota and will discourage anyone from doing business with this dealership. More

Jerry Durant Toyota is the nicest place I have ever bought a car. Denise Bone was our pretty little saleslady and she was so thorough, smart and professional!I recommend everyone call Jerry Durant Toyo bought a car. Denise Bone was our pretty little saleslady and she was so thorough, smart and professional!I recommend everyone call Jerry Durant Toyota and ask for Denise for your next car. Thank you, I am very,very pleased! More

I have been talking with Mike for years. Always friendly, NOT PUSHY, answers all my questions even if no sale is going to happen. Professional all the way. That's why when I was possibly going to friendly, NOT PUSHY, answers all my questions even if no sale is going to happen. Professional all the way. That's why when I was possibly going to buy, I went to Mike. Well informed, he is worth waiting for to help you get what you want. More

I recently purchased a 2003 Ford Expedition and I couldn't be happier with the vehicle and the deal we made. The reason I chose Jerry Durant Toyota was because of Hal Norman. He was my salesman last couldn't be happier with the vehicle and the deal we made. The reason I chose Jerry Durant Toyota was because of Hal Norman. He was my salesman last year when I bought my Trailblazer so when my wife was ready for another vehicle I called Hal. Hal was very friendly and helpful as was Doyle the sales manager. They worked really hard to get a deal worked out with my trade and my credit to get me financed. I would recommend them to anyone. Thanks Hal More

JANET HURST showed my son and I a 2003 mustang mach1(we loved it).We went through all the paperwork(it was very simple),and I drove it home that night.Three days later,I returned with the car having A/C an loved it).We went through all the paperwork(it was very simple),and I drove it home that night.Three days later,I returned with the car having A/C and BATTERY problems.Janet had the mechanics inspect the vehicle and report their findings.I simply couldn't afford to pay to have it fixed.She offered to replace the battery herself but,that still wasn't enough money off the total balance for me to be able to get it fixed(and be reliable)so,I could drive my son back to Foster,OK.(where he and his mother live).I would need to rent a vehicle from Enterprise Car Rental just to get him home.She spoke with her sales manager and was given the go ahead to give me a "loaner".She gave me the most AWSOME news. On top of the loaner vehicle,she also informed me that the fixes to my new(USED) mustang was on-the-house! THANK YOU JANET HURST of "JERRY DURANT TOYOTA". I have already posted on FACEBOOK all the exciting news. I hope my experiences with this dealership and this GREAT sales associate inspire other customers to go to THIS dealership and know that they will get the best treatment available. Sincerly, Kenneth Taylor More

I am very happy with my purchase of my FJ. I corresponded with Denise Bone via the internet and then met her in person to schedule a test drive. Denise and Carl Turney helped me find the FJ that best fit my with Denise Bone via the internet and then met her in person to schedule a test drive. Denise and Carl Turney helped me find the FJ that best fit my needs. All of the staff was very fiendly and helpful. Great people and great service! More

Have you heard the one about how you can tell when a car salesman is lying? Whenever their mouth is moving! I am mad at myself for believing that Matt would actually do what he said he would. It's just a salesman is lying? Whenever their mouth is moving! I am mad at myself for believing that Matt would actually do what he said he would. It's just a matter of poor personal integrity. More