Shottenkirk Toyota Granbury

BOB ROBB AND ALL OTHER STAFF AT THIS DEALERSHIP GO OUT OF THEIR WAY TO ENSURE CUSTOMERS ARE COMPLETELY SATISFIED AND HAPPY WITH THEIR NEW VEHICLES WITHOUT HIGH-PRESSURE SALES TACTICS. AFTER ONLY 6 MONTHS IN THEIR WAY TO ENSURE CUSTOMERS ARE COMPLETELY SATISFIED AND HAPPY WITH THEIR NEW VEHICLES WITHOUT HIGH-PRESSURE SALES TACTICS. AFTER ONLY 6 MONTHS IN ANOTHER VEHICLE PURCHASED AT THIS DEALERSHIP AND REALIZING I HAD MADE THE WRONG CHOICE, THEY MADE IT EASY FOR ME TO GET BACK INTO THE VEHICLE THAT HAS ALWAYS KEPT ME COMING BACK TO TOYOTA: THE 4-RUNNER!! A BIG THANKS TO BOB AND EVERYONE ELSE AT JERRY DURANT TOYOTA OF GRANBURY!! More

We needed a wheel alignment, and oil change. New tire We needed a wheel alignment, and oil change. New tire needed, not available- they loaned us a car for the night. From the young lady that checked We needed a wheel alignment, and oil change. New tire needed, not available- they loaned us a car for the night. From the young lady that checked me in to the shop superintendant to the mechanic-I have never seen more helpful polite people. Will I come back to this dealership to buy a new car? You bet I will. They are great!!!! More

I visited Jerry Durant Toyota because my vehicle was consuming motor oil at a quart every week. I also was due for my regular oil change and had a problem with the rubber pad on my parking brake pedal f consuming motor oil at a quart every week. I also was due for my regular oil change and had a problem with the rubber pad on my parking brake pedal falling off. I was told come get my vehicle because it was ready. I showed up and was told the drain plug was loose and that was the problem. I then told April Lane that it does not leave any spots in the garage and I have had a few oil changes since I noticed the problem so that could not be the case. I asked to speak with the mechanic so he could tell me what he found "Kale Ogden" came inside and said the Drain Plug was loose and that was the problem. I told him why I was sure that was not the cause for the oil consumption and that I had noticed a wet spot on the under carriage. He agreed to put the vehicle back on the lift so we could take a look. I went to the garage and showed him the wet spot and he then told me it was the transmission leaking. I asked why no one bothered to mention I had a transmission leak and he said it appeared to be a small leak and it should not matter. He then told me that he had just assumed that I was either exaggerating or did not know what I was looking at on the dip stick and that is why he had assumed it was leaking at the drain plug. I then told him how much oil it was loosing and that I believed the motor was actually burning the oil. He walked to the rear of my vehicle and shined a light in the tail pipe then told me to come take a look. The inside was wet and black with a very greasy residue and he agreed oil was making its way out through the tailpipe. I then asked about warranty coverage for both the oil consumption and transmission leak because I payed for extra coverage. He said we needed to talk with April Lane about getting a Claims Adjuster to come out because replacing the motor would be costly for them to do. She came out and told me that I needed to keep an eye on the oil level and report how much I was needing to add so they could have the data for an oil consumption test. I then asked Kale how much oil he had put in the motor he told me 5.5 Quarts. I told him it has a capacity with filter of only 5 quarts and I didn't appreciate them deliberately over filing it in an attempt to hide the problem longer. Especially when they assigned me homework of monitoring oil levels. When you pull the dip stick its well over the max line thanks to Kale April promised to call me back in a few hours with news from the warranty company. I went outside to my car and found what looked like a repaired rubber cover on my parking brake pedal. I touched it and it fell off. they had simply put the broken part back on and did not mention it to me. I found April again and asked her why it was still broken and she told me that was not covered by the warranty. I only said I needed it fixed and had no implied that I expected it to be a free repair. I then left and waited for a call.....7 days later I called her back she told me she was still waiting on the warranty department and that's why she had not called even to give me an update and she would call again She called me back and said that I would have to drive 1000 miles before coming back so they could see how much oil it had used (which wont be an accurate test with an over filled motor) and I will have used 1000 miles of my warranty to do diagnostic work. She then told me that if they took the motor apart only certain things are covered and After internal examination I may get stuck with the entire bill. These warranties sound like they cover everything when they want your money, Then when you need to use it they tell you it may not cover of all things the motor?? What is a Powertrain Warranty For? Maybe my oil burning motor and Leaking transmission?? More

We were greeted at the dealership by a slaesman who was very nice, but we requested Clay Estes. He got Mr. Estes for us and we told him why we were there and asked for assistance to see the particular veh very nice, but we requested Clay Estes. He got Mr. Estes for us and we told him why we were there and asked for assistance to see the particular vehicle. After test driving that particular vehicle we asked to see a larger vehicle that we had seen on the show room floor. He did not argue or give us a thousand questions he just said if you think you like it better I will get one for you to see. He did and the rest of the story was that we bought the 2nd vehicle and are very proud we did. Clay treated us as though we were family and did anything and all possible to make us feel comfortable and satisfied with going to Jerry Durant Toyota Dealership. We do not buy new cars very often and we dreaded this trip, but never again if I can get service this good. More

I was very impressed with Mr. Estes' ability to find the type of truck I wanted very quickly. He listened closely to what I wanted and matched it perfectly. He was polite, professional and easy to talk to. type of truck I wanted very quickly. He listened closely to what I wanted and matched it perfectly. He was polite, professional and easy to talk to. Give him a double bonus. More

Just went to the Granbury Toyota to look and see if I even wanted a Toyota. I had a Lexus previously. I really did like the Highlander after driving it. Doyle made a workable trade in deal and I was a even wanted a Toyota. I had a Lexus previously. I really did like the Highlander after driving it. Doyle made a workable trade in deal and I was able to get the Highlander for the price I wanted. Clay was really easy to work with (not pushy) and stayed late to help us out, and so did Doyle. Nice people to work with, both of them. I had been to this dealership before to get my oil changed in my Lexus and everyone was always so nice. More

Initially, I dreaded the process of car buying as I began the search for my teenage son's first car because past experiences have not been great. Several metroplex dealers we've recently visited have been j the search for my teenage son's first car because past experiences have not been great. Several metroplex dealers we've recently visited have been just plain scary for a variety of reasons. What a surprise it was when I found the perfect car in my "own backyard" at Jerry Durant Toyota in my neighboring town of Granbury (I live in nearby Tolar). The atmosphere was easygoing, and Hal kindly babysat me throughout the process. What a nice man. I felt completely at ease with him as my salesman. Eddie was funny, helpful and personable on the finance/credit end of it. Both gentlemen could not have been nicer, and they are definitely an asset to the dealership. I have never had a better car-buying experience, and I would highly recommend Jerry Durant Toyota to anyone, near or far, who is considering a car purchase. More

I loved my visit. You helped me out a whole lot, and got me a GREAT deal!! Thanks so much! I love my new car! me a GREAT deal!! Thanks so much! I love my new car! More

Team worked hard to get me the car I wanted in a reasonable time frame. Thank you so much for all of your hard work and dedication. reasonable time frame. Thank you so much for all of your hard work and dedication. More

Very good experience. Mike was really nice. Entire transaction was quick and easy. I was very satisfied with the price of the new vehicle and very satisfied with what I was given for my trade-in. transaction was quick and easy. I was very satisfied with the price of the new vehicle and very satisfied with what I was given for my trade-in. More