Shottenkirk Toyota Granbury

Great experience all around. Got the vehicle we wanted at a price we could live with. Nice dealing with the folks at Jerry's. Have bought two other vehicles from them. One used and one new,purchased fr at a price we could live with. Nice dealing with the folks at Jerry's. Have bought two other vehicles from them. One used and one new,purchased from Jerry's used and Buick GMC in Weatherford. Still own one, Sierra PU and traded the other for the current Venza. Very helpful also, with delivery and familiarity of Venza. More

I was looking for a good used Toyota Tundra. Hal told me that they had a local trade-in from an elderly gentleman who had his vehicle serviced at the dealership and decided to trade it in. The vehicle was that they had a local trade-in from an elderly gentleman who had his vehicle serviced at the dealership and decided to trade it in. The vehicle was incredibly clean and well maintained. The mileage was below average and tires, batteries, and brakes were new. Doyle Maynard pulled the service history and brought it out to me. He got every answer to questions I asked about the truck. Doyle and Hal make the vehicle buying experience pleasurable and they want you as a customer to be satisfied with every aspect of the deal. We just moved back for the Houston/Austin area and are very impressed with a dealership that actually cares about customer satisfaction. This is very hard to find in the area we moved from. Jerry Durant Toyota is worth the drive from anywhere in Texas. More

BY FAR THEY HAVE THE BEST SERVICE DEPARTMENT I HAVE WORKED WITH - I WILL LEAVE WORK EARLY JUST TO GET INTO THE SERVICE DEPARTMENT - CAN NOT SAY ENOUGH!! WORKED WITH - I WILL LEAVE WORK EARLY JUST TO GET INTO THE SERVICE DEPARTMENT - CAN NOT SAY ENOUGH!! More

I went in to the dealership knowing exactly what I wanted. Clay was so friendly and got started finding it right away. They made a fair offer for my trade in. When I went in to pick up my new vehic wanted. Clay was so friendly and got started finding it right away. They made a fair offer for my trade in. When I went in to pick up my new vehicle, he covered all the features thoroughly, and they even took care of setting up and syncing my phone with the Bluetooth hands-free system. Great service. More

Denise was very helpful in getting me the vehicle I wanted and in a timely manner. My expeience with everyone at Durant Toyota was awesome and I would reccommend them to anyone. wanted and in a timely manner. My expeience with everyone at Durant Toyota was awesome and I would reccommend them to anyone. More

BOB ROBB AND ALL OTHER STAFF AT THIS DEALERSHIP GO OUT OF THEIR WAY TO ENSURE CUSTOMERS ARE COMPLETELY SATISFIED AND HAPPY WITH THEIR NEW VEHICLES WITHOUT HIGH-PRESSURE SALES TACTICS. AFTER ONLY 6 MONTHS IN THEIR WAY TO ENSURE CUSTOMERS ARE COMPLETELY SATISFIED AND HAPPY WITH THEIR NEW VEHICLES WITHOUT HIGH-PRESSURE SALES TACTICS. AFTER ONLY 6 MONTHS IN ANOTHER VEHICLE PURCHASED AT THIS DEALERSHIP AND REALIZING I HAD MADE THE WRONG CHOICE, THEY MADE IT EASY FOR ME TO GET BACK INTO THE VEHICLE THAT HAS ALWAYS KEPT ME COMING BACK TO TOYOTA: THE 4-RUNNER!! A BIG THANKS TO BOB AND EVERYONE ELSE AT JERRY DURANT TOYOTA OF GRANBURY!! More

We needed a wheel alignment, and oil change. New tire We needed a wheel alignment, and oil change. New tire needed, not available- they loaned us a car for the night. From the young lady that checked We needed a wheel alignment, and oil change. New tire needed, not available- they loaned us a car for the night. From the young lady that checked me in to the shop superintendant to the mechanic-I have never seen more helpful polite people. Will I come back to this dealership to buy a new car? You bet I will. They are great!!!! More

I visited Jerry Durant Toyota because my vehicle was consuming motor oil at a quart every week. I also was due for my regular oil change and had a problem with the rubber pad on my parking brake pedal f consuming motor oil at a quart every week. I also was due for my regular oil change and had a problem with the rubber pad on my parking brake pedal falling off. I was told come get my vehicle because it was ready. I showed up and was told the drain plug was loose and that was the problem. I then told April Lane that it does not leave any spots in the garage and I have had a few oil changes since I noticed the problem so that could not be the case. I asked to speak with the mechanic so he could tell me what he found "Kale Ogden" came inside and said the Drain Plug was loose and that was the problem. I told him why I was sure that was not the cause for the oil consumption and that I had noticed a wet spot on the under carriage. He agreed to put the vehicle back on the lift so we could take a look. I went to the garage and showed him the wet spot and he then told me it was the transmission leaking. I asked why no one bothered to mention I had a transmission leak and he said it appeared to be a small leak and it should not matter. He then told me that he had just assumed that I was either exaggerating or did not know what I was looking at on the dip stick and that is why he had assumed it was leaking at the drain plug. I then told him how much oil it was loosing and that I believed the motor was actually burning the oil. He walked to the rear of my vehicle and shined a light in the tail pipe then told me to come take a look. The inside was wet and black with a very greasy residue and he agreed oil was making its way out through the tailpipe. I then asked about warranty coverage for both the oil consumption and transmission leak because I payed for extra coverage. He said we needed to talk with April Lane about getting a Claims Adjuster to come out because replacing the motor would be costly for them to do. She came out and told me that I needed to keep an eye on the oil level and report how much I was needing to add so they could have the data for an oil consumption test. I then asked Kale how much oil he had put in the motor he told me 5.5 Quarts. I told him it has a capacity with filter of only 5 quarts and I didn't appreciate them deliberately over filing it in an attempt to hide the problem longer. Especially when they assigned me homework of monitoring oil levels. When you pull the dip stick its well over the max line thanks to Kale April promised to call me back in a few hours with news from the warranty company. I went outside to my car and found what looked like a repaired rubber cover on my parking brake pedal. I touched it and it fell off. they had simply put the broken part back on and did not mention it to me. I found April again and asked her why it was still broken and she told me that was not covered by the warranty. I only said I needed it fixed and had no implied that I expected it to be a free repair. I then left and waited for a call.....7 days later I called her back she told me she was still waiting on the warranty department and that's why she had not called even to give me an update and she would call again She called me back and said that I would have to drive 1000 miles before coming back so they could see how much oil it had used (which wont be an accurate test with an over filled motor) and I will have used 1000 miles of my warranty to do diagnostic work. She then told me that if they took the motor apart only certain things are covered and After internal examination I may get stuck with the entire bill. These warranties sound like they cover everything when they want your money, Then when you need to use it they tell you it may not cover of all things the motor?? What is a Powertrain Warranty For? Maybe my oil burning motor and Leaking transmission?? More

We were greeted at the dealership by a slaesman who was very nice, but we requested Clay Estes. He got Mr. Estes for us and we told him why we were there and asked for assistance to see the particular veh very nice, but we requested Clay Estes. He got Mr. Estes for us and we told him why we were there and asked for assistance to see the particular vehicle. After test driving that particular vehicle we asked to see a larger vehicle that we had seen on the show room floor. He did not argue or give us a thousand questions he just said if you think you like it better I will get one for you to see. He did and the rest of the story was that we bought the 2nd vehicle and are very proud we did. Clay treated us as though we were family and did anything and all possible to make us feel comfortable and satisfied with going to Jerry Durant Toyota Dealership. We do not buy new cars very often and we dreaded this trip, but never again if I can get service this good. More

I was very impressed with Mr. Estes' ability to find the type of truck I wanted very quickly. He listened closely to what I wanted and matched it perfectly. He was polite, professional and easy to talk to. type of truck I wanted very quickly. He listened closely to what I wanted and matched it perfectly. He was polite, professional and easy to talk to. Give him a double bonus. More