Shottenkirk Toyota Granbury

"Great!" Mr. Hal Norman really makes us happy, he is very gentle, patient and helpful. we appreciate it and thankful for the great job he did to us. Mr. Hal Norman really makes us happy, he is very gentle, patient and helpful. we appreciate it and thankful for the great job he did to us. More

Outstanding! My experience with Denise and Jerry Durant Toyota was nothing short of outstanding. They did it all. Everything they said they would do they did wit My experience with Denise and Jerry Durant Toyota was nothing short of outstanding. They did it all. Everything they said they would do they did with excellence...no games and no hassle. I've bought a lot of cars through the years, and this is by far, my best experience yet. More

Great This is my 2nd Toyota I have purchased from Denise Bone at Jerry Durant Toyota. The 2nd time around was just as enjoyable as the first one. Denise was This is my 2nd Toyota I have purchased from Denise Bone at Jerry Durant Toyota. The 2nd time around was just as enjoyable as the first one. Denise was very knowledgeable of the products and showed us several vehicles prior to us deciding on the Avalon. She introduced us to the service area and had the car detailed prior to us leaving. Denise is a great person to reperesent your dealership. Ray Turner More

Great! Ms. Bone made it an excellent experience. I was introduced to the service department. I feel that I will continue to do business with this dealershi Ms. Bone made it an excellent experience. I was introduced to the service department. I feel that I will continue to do business with this dealership, both for service and for purchasing a new vehicle. More

Juan Munoz, a gentleman We were extremely pleased with the way Juan Munoz handled the purchase of our Toyota Camry. He was truly a gentleman and a breath of fresh air. We were extremely pleased with the way Juan Munoz handled the purchase of our Toyota Camry. He was truly a gentleman and a breath of fresh air. Not only was he knowledgeable and answered all our questions but was sincerely interested in assuring that we were satisfied customers. We negotiated a price amicably and never felt we were subjected to any high pressure. We would strongly recommend Mr. Munoz to anyone who wants to purchase a car. Richard & Carolyn Bell More

BUYER BEWARE!! READ THIS BEFORE GOING TO THIS STORE!! Told the dealership several times our criteria for buying a 4runner and it needed to be certified before we bought a vehicle. We were told yes it can Told the dealership several times our criteria for buying a 4runner and it needed to be certified before we bought a vehicle. We were told yes it can be certified. We live 2.5 hrs away, made the drive, and Darrel Marriott, the finance manager, said the SUV was certified. Then sold us a extended warranty (SecureNet) for $1750 and said it was a extension through toyota because our SUV was certified and that was the only reason he could offer the extended warranty. After asking if the extended warranty was through toyota and Darrell saying that yes it was "backed" by toyota we purchased because of our faith in the toyota certified program. When we get home at 12:30a.m. I look up the toyota certified program and found out that our vehicle was NOT certified. There is a very thorough process for certification that Darrell did not go through with us. The vehicle had scratches, a dent, interior had wear spots, and made a loud humming noise over 60 mph. All of which are on the 160 point checklist that a tech, sales manager, customer, and sales are supposed to sign. Toyota has it's own extended warranty (gold and platinum) which was never mentioned by Darrell because he couldn't because,once again, the SUV was NOT certified. Throughout the financial process Darrell mentioned how he wouldn't lie to us, even though the whole process was a lie! I texted our salesman at 12:30 a.m. that night to let him know I had found out about this scam. The following business day the sales manager, David Emmitte, called and said that it should be okay because we bought a extended warranty. He didn't try to fix this problem just implied we should be happy with the deal and stated if we wanted to bring the SUV back. Being totally frustrated, and feeling scammed, we said yes. So we drive, once again, 2.5 hours to drop off the SUV. When I told David Emmitte that we would be contacting toyota financial about Jerry Durants abuse of the program he said that they did NOTHING wrong and he's satisfied with how the deal went! Crazy! Now, I understand that a dealership is a business and they need to make money, but they are blatantly abusing the Certified program name in order to sell cars. Complete unethical lies! I will be contacting toyota about this and spread the word to stay away from this store. Your business is much more appreciated elsewhere and you will be treated with much more respect at any place other than JerryDurant toyota! Don't go there. More

they went out of their way. Denise, Carl, and Matt all eent out of their way, staying hours after closing time, and helping with a complicated financial situation, all wih great Denise, Carl, and Matt all eent out of their way, staying hours after closing time, and helping with a complicated financial situation, all wih great and friendly attitudes. Definitely worth driving an hour to do business with them. We got the perfect car, and at a great price! More

Denise Bone helped us with the purchase of a used vehicle we were looking for. My wife and I both work out of town so she was very helpful in meeting with us at helped us with the purchase of a used vehicle we were looking for. My wife and I both work out of town so she was very helpful in meeting with us at odd times. We met with representatives of the finance and service department. Everything was smooth. We would recommend Denise to everyone. More

Second Purchase Outsanding support from Denise and staff. They seem to go the extra mile to ensure a good customer experience. This is the second vehicle that we've Outsanding support from Denise and staff. They seem to go the extra mile to ensure a good customer experience. This is the second vehicle that we've purchased from this dealership in the past year. We tried to do our homework and visited several dealerships close to our home. We live in Denton almost across the street from another Toyota dealership and we traveled to Granbury to do business. The staff is willing to make the extra effort to meet your needs. We are not naive, we didn't get a gift, but I will say everyone did what they could to ensure a good outcome. If we need another vehicle, we will certainly go visit Denise @ Jerry Durant Toyota in Granbury. Thank you. More

Great experience Was treated great, easy to deal with and very accommodating. Enjoy doing business there, service is great! Facility excellent. Whole staff is very fri Was treated great, easy to deal with and very accommodating. Enjoy doing business there, service is great! Facility excellent. Whole staff is very friendly. I have bought my last two pickups from this dealership and Denise. More