Shottenkirk Toyota Granbury

BUYER BEWARE!! READ THIS BEFORE GOING TO THIS STORE!! Told the dealership several times our criteria for buying a 4runner and it needed to be certified before we bought a vehicle. We were told yes it can Told the dealership several times our criteria for buying a 4runner and it needed to be certified before we bought a vehicle. We were told yes it can be certified. We live 2.5 hrs away, made the drive, and Darrel Marriott, the finance manager, said the SUV was certified. Then sold us a extended warranty (SecureNet) for $1750 and said it was a extension through toyota because our SUV was certified and that was the only reason he could offer the extended warranty. After asking if the extended warranty was through toyota and Darrell saying that yes it was "backed" by toyota we purchased because of our faith in the toyota certified program. When we get home at 12:30a.m. I look up the toyota certified program and found out that our vehicle was NOT certified. There is a very thorough process for certification that Darrell did not go through with us. The vehicle had scratches, a dent, interior had wear spots, and made a loud humming noise over 60 mph. All of which are on the 160 point checklist that a tech, sales manager, customer, and sales are supposed to sign. Toyota has it's own extended warranty (gold and platinum) which was never mentioned by Darrell because he couldn't because,once again, the SUV was NOT certified. Throughout the financial process Darrell mentioned how he wouldn't lie to us, even though the whole process was a lie! I texted our salesman at 12:30 a.m. that night to let him know I had found out about this scam. The following business day the sales manager, David Emmitte, called and said that it should be okay because we bought a extended warranty. He didn't try to fix this problem just implied we should be happy with the deal and stated if we wanted to bring the SUV back. Being totally frustrated, and feeling scammed, we said yes. So we drive, once again, 2.5 hours to drop off the SUV. When I told David Emmitte that we would be contacting toyota financial about Jerry Durants abuse of the program he said that they did NOTHING wrong and he's satisfied with how the deal went! Crazy! Now, I understand that a dealership is a business and they need to make money, but they are blatantly abusing the Certified program name in order to sell cars. Complete unethical lies! I will be contacting toyota about this and spread the word to stay away from this store. Your business is much more appreciated elsewhere and you will be treated with much more respect at any place other than JerryDurant toyota! Don't go there. More

they went out of their way. Denise, Carl, and Matt all eent out of their way, staying hours after closing time, and helping with a complicated financial situation, all wih great Denise, Carl, and Matt all eent out of their way, staying hours after closing time, and helping with a complicated financial situation, all wih great and friendly attitudes. Definitely worth driving an hour to do business with them. We got the perfect car, and at a great price! More

Denise Bone helped us with the purchase of a used vehicle we were looking for. My wife and I both work out of town so she was very helpful in meeting with us at helped us with the purchase of a used vehicle we were looking for. My wife and I both work out of town so she was very helpful in meeting with us at odd times. We met with representatives of the finance and service department. Everything was smooth. We would recommend Denise to everyone. More

False advertisement , misleading sales tactic , Purchased vehicle from this facility all the way from San Antonio Texas and was told not to worry vehicle was check and 100 point inspection and if so Purchased vehicle from this facility all the way from San Antonio Texas and was told not to worry vehicle was check and 100 point inspection and if something wrong they fix it and All you want to hear when buying a used vehicle and based on the history they have why not Trust them and will be the last cause not only was the car been wreck before , it also had issues and #1 odometer was wrong from day of purchased #2 State Inspection was left blank and No Wonder They are a Emmissions County and Car had Oil Leaks and Misfire Cylinder codes and of course you don't want to sign a inspection ticker that will get You fined an Juan Munoz was a Big Kiss xxx type of Approach until of course bought car and 10 days having car call back and all the Staff kept saying you didn't purchased extended warranty and even if I did bought warranty they wouldn't had covered it cause takes 30 days for a extended warranty to Effectively use and still waiting on the warranty they said will work right away and The GM is Horrible by only agreeing to pay for Valve Cover Leak and not what we have spent and knowing they Violated State inspection Rules along with False Advertising on 100 point inspection and oil serviced and to buy with Confidence and that's why a Ex employee won 2.5 million judgement on Them cause when You Lied to others how you expect to Win but Loosing be only Option and just so everyone can See this and Hope You Have Real Confidence on who to Trust cause This Guys ain't what they preach themselves to be More

Second Purchase Outsanding support from Denise and staff. They seem to go the extra mile to ensure a good customer experience. This is the second vehicle that we've Outsanding support from Denise and staff. They seem to go the extra mile to ensure a good customer experience. This is the second vehicle that we've purchased from this dealership in the past year. We tried to do our homework and visited several dealerships close to our home. We live in Denton almost across the street from another Toyota dealership and we traveled to Granbury to do business. The staff is willing to make the extra effort to meet your needs. We are not naive, we didn't get a gift, but I will say everyone did what they could to ensure a good outcome. If we need another vehicle, we will certainly go visit Denise @ Jerry Durant Toyota in Granbury. Thank you. More

Great experience Was treated great, easy to deal with and very accommodating. Enjoy doing business there, service is great! Facility excellent. Whole staff is very fri Was treated great, easy to deal with and very accommodating. Enjoy doing business there, service is great! Facility excellent. Whole staff is very friendly. I have bought my last two pickups from this dealership and Denise. More

Juan Munoz/Jerry Durant Toyota I have a bad habit of purchasing a lot of cars, so I have a lot of experience in dealing with used car salesmen. My strategy is to negotiate the main I have a bad habit of purchasing a lot of cars, so I have a lot of experience in dealing with used car salesmen. My strategy is to negotiate the main terms of the purchase (vehicle price, trade-in, other additional items I would like to get) via email. There are not a lot of dealerships that take folks seriously via email, due to the internet age and general tire kickers. I emailed Jerry Durant Toyota about a used Maxima and Juan promptly emailed me within 15 minutes of my inquiry. He was professional, friendly, and we started a great dialogue with me telling him my interest in this Maxima. At the same time I was working with another dealership that will remain nameless, and it was much closer to my home than Jerry Durant Toyota. I expressed to Juan that I live about 90 miles away from his dealer, and that if we can come to terms on the price/trade-in, I will make the hike over to his location and pending my inspection of the car, I would purchase it. Right off the bat, which is very unusual for trade-in's, they offered me a fair price for my car. Most dealerships will insult you with the offer of your trade-in, which I immediately either walk out on, or delete the email thread. Juan and his management were up front, and willing to work with me. We agreed on the trade-in value one counter later, and I went to purchase the car. Upon my arrival at the dealer, the car I was buying was right outside under the awning, cleaned up very well and I met Juan inside. He was personable, pleasant and easy to deal with. I was in & out of the dealer in no time. Their finance manager was very personable as well and not annoyingly over-pressuring with the additional items they ask if you may want. (GAP, ext warranty, tire warranty, etc). As I mentioned with my bad habit of changing vehicles often, my experience with Juan and Jerry Durant has hands down been the best transaction I have ever done. From start to finish, these guys are the best dealer to buy a car from. It's too bad I don't live closer, or have any friends/family in their area, but I will recommend all of them to at least check Jerry Durant's inventory and ask for Juan because they will be just as happy with the experience as I was. Thanks again Juan, you tha' man! More

Carmen Scott was very professional and used to always respond (believe me, I had tons of questions/clarifications) in a timely manner to all the emails I sent. If you are looking for a hassle free car respond (believe me, I had tons of questions/clarifications) in a timely manner to all the emails I sent. If you are looking for a hassle free car buying experience, I highly recommend Jerry Durant dealership and Carmen Scott as your Sales representative. I got the quote for my Toyota Camry SE via internet. I had sent all the details of the car (color, configuration, optional packages, etc) and had requested the quote. Not only the quote was honored, Carmen Scott and the Jerry Durant dealership ensured that the car/configuration I had specified was delivered to their dealership from the factory. Carmen, kept to me update on the car status (from factory to dealership) whenever she had some status to share. I know where to go buy my next Toyota if I decide to buy another one in the future. - Nikhilesh. More

Dear Mr. Juan Munoz This was our first time buying a Dear Mr. Juan Munoz This was our first time buying a car from the Jerry Durant Toyota dealership, and we couldn't have been more pleased. Juan Muno Dear Mr. Juan Munoz This was our first time buying a car from the Jerry Durant Toyota dealership, and we couldn't have been more pleased. Juan Munoz provided great customer service and was by our side the entire time. He is super knowledgable about the Totoya vehicles which made it easy for us to trust his judgement. When it came time to do paperwork, he made sure to expedite the process, the purchase of the vehicle was very painless. I look forward to working with Juan in the near furture. Again, thank you for your exceptional service! Man, we love our new car! More

Super awesome experience working with Juan! I found a 3 year old certified Camry with navigation and backup camera on cars.com located at Durant Toyota. But I needed leather and heated seats to make it wh year old certified Camry with navigation and backup camera on cars.com located at Durant Toyota. But I needed leather and heated seats to make it what I wanted. They offered to have them installed at a huge discount and then DELIVERED my car when it was done! They made sure the car was like new before it was delivered. Super happy and confident that I bought a quality vehicle from a professional Toyota Dealership. More