Shottenkirk Toyota Granbury

We were greeted at the dealership by a slaesman who was very nice, but we requested Clay Estes. He got Mr. Estes for us and we told him why we were there and asked for assistance to see the particular veh very nice, but we requested Clay Estes. He got Mr. Estes for us and we told him why we were there and asked for assistance to see the particular vehicle. After test driving that particular vehicle we asked to see a larger vehicle that we had seen on the show room floor. He did not argue or give us a thousand questions he just said if you think you like it better I will get one for you to see. He did and the rest of the story was that we bought the 2nd vehicle and are very proud we did. Clay treated us as though we were family and did anything and all possible to make us feel comfortable and satisfied with going to Jerry Durant Toyota Dealership. We do not buy new cars very often and we dreaded this trip, but never again if I can get service this good. More

I was very impressed with Mr. Estes' ability to find the type of truck I wanted very quickly. He listened closely to what I wanted and matched it perfectly. He was polite, professional and easy to talk to. type of truck I wanted very quickly. He listened closely to what I wanted and matched it perfectly. He was polite, professional and easy to talk to. Give him a double bonus. More

Just went to the Granbury Toyota to look and see if I even wanted a Toyota. I had a Lexus previously. I really did like the Highlander after driving it. Doyle made a workable trade in deal and I was a even wanted a Toyota. I had a Lexus previously. I really did like the Highlander after driving it. Doyle made a workable trade in deal and I was able to get the Highlander for the price I wanted. Clay was really easy to work with (not pushy) and stayed late to help us out, and so did Doyle. Nice people to work with, both of them. I had been to this dealership before to get my oil changed in my Lexus and everyone was always so nice. More

Initially, I dreaded the process of car buying as I began the search for my teenage son's first car because past experiences have not been great. Several metroplex dealers we've recently visited have been j the search for my teenage son's first car because past experiences have not been great. Several metroplex dealers we've recently visited have been just plain scary for a variety of reasons. What a surprise it was when I found the perfect car in my "own backyard" at Jerry Durant Toyota in my neighboring town of Granbury (I live in nearby Tolar). The atmosphere was easygoing, and Hal kindly babysat me throughout the process. What a nice man. I felt completely at ease with him as my salesman. Eddie was funny, helpful and personable on the finance/credit end of it. Both gentlemen could not have been nicer, and they are definitely an asset to the dealership. I have never had a better car-buying experience, and I would highly recommend Jerry Durant Toyota to anyone, near or far, who is considering a car purchase. More

I loved my visit. You helped me out a whole lot, and got me a GREAT deal!! Thanks so much! I love my new car! me a GREAT deal!! Thanks so much! I love my new car! More

Team worked hard to get me the car I wanted in a reasonable time frame. Thank you so much for all of your hard work and dedication. reasonable time frame. Thank you so much for all of your hard work and dedication. More

Very good experience. Mike was really nice. Entire transaction was quick and easy. I was very satisfied with the price of the new vehicle and very satisfied with what I was given for my trade-in. transaction was quick and easy. I was very satisfied with the price of the new vehicle and very satisfied with what I was given for my trade-in. More

Denise had gone over and beyond helping my son find the right vehicle after he purchased one and didn't like it. I went to Denise when I was ready to buy a new car. She was just as helpful to me in making right vehicle after he purchased one and didn't like it. I went to Denise when I was ready to buy a new car. She was just as helpful to me in making the right decision. She was very patient and went to get the different car I wanted to drive on a 100+ degree day. She was very knowledgeable about the different cars. I would recommend Denise to anyone that wanted to buy a new car. More

I had been working with Denise over a six month period of time. We drove 4 hours round trip to deal with Denise. We were not rushed and felt that Denise listened to our concerns and needs. We would deal w time. We drove 4 hours round trip to deal with Denise. We were not rushed and felt that Denise listened to our concerns and needs. We would deal with her again. Eddie was very friendly and I appreciated working with him. I did feel very rushed as it was closing time. I also got a call on Monday, as there were questions regarding our interest rate. I felt that this should have been resolved when we left the dealership because I had applied for the loan prior to going to the dealership. I liked this dealership better tghan our local dealership. Thank you Denise and Eddie. More

In August, 2010, we purchased what we thought was a great vehicle from a very thoughtful and caring sales person, Winn Parr. We had no issue with the sales portion of our experience. It all went down hill w vehicle from a very thoughtful and caring sales person, Winn Parr. We had no issue with the sales portion of our experience. It all went down hill when we tried to purchase an add on, an XM Satelite receiver. The service department damaged the interior of the vehicle which caused several rattles and was asked to replace the damaged parts ie, dash, bent or broken plastic covers, torn weather strip, damaged console, and more. They replaced the dash with one of the wrong color. It had to be replaced, again. The plastic covers on the door jams were damaged and had to be replaced. The driver's seat had bad foam and needed to be replaced. When we got the car back, the plastic on the door and the post were scratched, again and the leather on the seat was torn. Another replacement was seat cover ordered. When we got the car back there was more damage caused by the service department. This type of service went on for an entire year and was never resolved. After we received the car from service the last time, there was more damaged caused by the incompetent service technicians. Fed up we contacted Toyota. Toyota contacted the dealership which stated that they have done all they could and would not do anymore. We are not complainers and we do not have unreasonable demands. However the damage to our vehicle, we believe, was so blatant that it was intentional. The dealership won. Our last word was to purchase another vehicle from Winn Parr. However, he now works at the Ford dealership. We love our new Explorer. We will never own another Toyota and will discourage anyone from doing business with this dealership. More