Shottenkirk Toyota Granbury

I was told by the service man that he would send me a copy of the multipoint check list and I never received. Other than that they are great service crew. Very professional. copy of the multipoint check list and I never received. Other than that they are great service crew. Very professional. More

Very poor and patronizing service Had vehicle serviced on a Friday, parked car at home until Monday where we found a pool of oil under the vehicle. Thought that perhaps the oil filter Had vehicle serviced on a Friday, parked car at home until Monday where we found a pool of oil under the vehicle. Thought that perhaps the oil filter or plug wasn't tightened during service and was told it was simply common overflow. After calling a tow truck to take our vehicle 70 miles to the dealership we were not keep updated on the status. When we arrived and asked what was performed we were told a simple car wash because it was common overflow of oil. When I further questioned the service adviser I was told he didn't have answers "I'm just the messenger". I traded the car the next day at another non-Toyota dealership. More

I received great service and in a timely manner. The appointment process was very professional. Unfortunately, I was left with grease marks on my passenger seat and carpet. I cleaned it but need to h appointment process was very professional. Unfortunately, I was left with grease marks on my passenger seat and carpet. I cleaned it but need to have someone be a bit more careful, please. More

My wife and I had a fantastic experience dealing with Jeff Logan when purchasing our daughter’s pre owned 2011 4Runner. Jeff was very professional and made the process as painless as possible. I would Jeff Logan when purchasing our daughter’s pre owned 2011 4Runner. Jeff was very professional and made the process as painless as possible. I would definitely recommend him and Shottenkirk Toyota of Granbury to anyone in the market for a new or pre owned vehicle. More

Very helpful and had good customer service; and was able to get in and out in a good amount of time. Had a good experience to get in and out in a good amount of time. Had a good experience More

I could not be happier with my new purchase! I drove away in exactly what I wanted and I felt better than I thought I could about it! You will not regret buying at Shottenkirk and working with Thomas Lee!! in exactly what I wanted and I felt better than I thought I could about it! You will not regret buying at Shottenkirk and working with Thomas Lee!! More

Excellent They were quick to respond. Very friendly and helpful. They provided a superior level of service and customer relations that I wish all businesses w They were quick to respond. Very friendly and helpful. They provided a superior level of service and customer relations that I wish all businesses would model. More

They made it very simple for me to come in and buy my car at the end of my lease! It made my experience buying my car excellent! at the end of my lease! It made my experience buying my car excellent! More

Great customer service from Melissa. Very quick oil change. Had my truck ready in no time at all and great price easily comparable to walmart change. Had my truck ready in no time at all and great price easily comparable to walmart More

Customer Service Great Customer Service. I drive 35 Miles Southwest from Fort Worth just for an oil change. The customer service is worth it. Won't go anywhere else Great Customer Service. I drive 35 Miles Southwest from Fort Worth just for an oil change. The customer service is worth it. Won't go anywhere else. More