Shottenkirk Toyota Granbury

Friendly ,very quick and affordable service on my tundra.i will be back!!!nice that my truck was washed. Checkout was very easy and friendly tundra.i will be back!!!nice that my truck was washed. Checkout was very easy and friendly More

Friendly, helpful, and efficient. Alan had the car waiting for me and walked it over with me looking for any issues or concerns. Very quick purchase as the entire process took less th Alan had the car waiting for me and walked it over with me looking for any issues or concerns. Very quick purchase as the entire process took less than an hour. More

POOR CUSTOMER SERVICE SINCE IT BECAME SHOTTENKIRK I HAD A COUPON FOR AN OIL CHANGE AND TIRE ROTATION FOR $39.99 - SHE ASKED IF I WANTED A TIRE ROTATION AND I SAID I PROBABLY DIDNT NEED ONE - SHE SAID I HAD A COUPON FOR AN OIL CHANGE AND TIRE ROTATION FOR $39.99 - SHE ASKED IF I WANTED A TIRE ROTATION AND I SAID I PROBABLY DIDNT NEED ONE - SHE SAID OKAY. SHE CAME OUT LATER AND TOLD ME I NEEDED AIR FILTERS AND I DECLINED THEM. WHEN SHE CAME OUT AND TOLD ME THE CAR WAS READY SHE SAID I COULDN'T USE MY COUPON BC I DIDNT GET A TIRE ROTATION BUT SHE GAVE ME $5 OFF THE OIL CHANGE. SO I PAID $53 FOR AN OIL CHANGE INSTEAD OF $39.99 FOR AN OIL CHANGE AND A TIRE ROTATION. SO YOU DID LESS WORK AND CHARGED ME MORE? SEEMS LIKE POOR CUSTOMER SERVICE AND I FEEL LIKE EVERY TIME I TAKE MY VEHICLES THERE I GET POOR CUSTOMER SERVICE SINCE SHOTTENKIRK TOOK OVER. ANOTHER TIME I TOOK MY CAR IN FOR OIL CHANGE AND TIRE ROATION AND SHE TOLD ME MY TIRES WERE BAD. ONE SO BAD SHE DIDNT FEEL COMFORTABLE LETTING ME DRIVE ON IT SO SHE PUT ON THE SPARE INSTEAD AND I APPRECIATED HER TELLING ME AND DOING SO. I COULDNT AFFORD THE NEW TIRES I WAS QUOTED THERE SO I HAD TO GO BUY THEM SOMEWHERE ELSE IMMEDIATELY UPON LEAVING. BUT BEFORE I DID, SHE THEN STILL ROTATED AND CHARGED ME TO ROTATE THE BAD TIRES, WHICH WAS A COMPLETE WASTE OF TIME AND MONEY. ALSO HAD MY CAR REPAIED AT THE COLLISON CENTER AND IT WASNT EVEN PUT BACK TOGETHER CORRECTLY AND DAMGED WHILE IT WAS IN THERE! I AM ABOUT TO PURCHASE A NEW TRUCK AND I DONT EVEN FEEL GOOD ABOUT COMING THERE BC OF THESE EXPERIENCES AND IVE PURCHASED SEVERAL FROM HERE IN THE PAST. More

Friendly and professional staff. Keep me up to speed on the status of my truck. Staff surpassed my expectations. Would definitely return here for maintenance of my vehicle. the status of my truck. Staff surpassed my expectations. Would definitely return here for maintenance of my vehicle. More

Everyone was very nice, helpful and made buying my car a great experience. They got me in a great car and gave me a great deal. great experience. They got me in a great car and gave me a great deal. More

Excellent and fast Service area people is awesome, good and fast service. I will come back for all vehicle service. Clean fast and proffesional service. thank you Shott Service area people is awesome, good and fast service. I will come back for all vehicle service. Clean fast and proffesional service. thank you Shottenkirk Toyota Granbury. More

Toyota had called me to let me know about a software update needed for my SOS system. I called Melissa and she got me in the next morning. The service was excellent! update needed for my SOS system. I called Melissa and she got me in the next morning. The service was excellent! More

Excellent customer service. Very friendly staff. I was not sure if overall customer service would suffer when Shottenkirk purchased the dealership from Durant. However, my fears were unfounded and I I was not sure if overall customer service would suffer when Shottenkirk purchased the dealership from Durant. However, my fears were unfounded and I was very satisfied. More