Shottenkirk Toyota Granbury

Tires were rotated; one isn’t balanced correctly- steering wheel shakes-drives rough. Person who pulled truck up for delivery didn’t wipe it down as promised steering wheel shakes-drives rough. Person who pulled truck up for delivery didn’t wipe it down as promised More

Pleased with the service. Garland was kind and considerate. Always a happy face and positive energy. The repairs took a little longer than i expected but, they furnished me a 2 Garland was kind and considerate. Always a happy face and positive energy. The repairs took a little longer than i expected but, they furnished me a 2020 Tundra 4x4 so i can't complain. I WIIL BE BACK More

I came in to get my rotors turned and new brake pads all the way around. Two hours waiting and they hadn’t even started on what I wanted. They came to me with a list of items that had nothing to do with m the way around. Two hours waiting and they hadn’t even started on what I wanted. They came to me with a list of items that had nothing to do with my brake job. I did ask them to check my fluid levels but I didn’t think it would take two hours. I still never got anything that let me know my engine oil level, I’ll have to check it myself I guess. My brakes make a slight sshhhing sound when I brake as I stop. I’m assuming this is becarotors and pads. I was not warned this would happen. If it doesn’t go away after a couple of days I’ll bring it back in. If I do I hope it doesn’t take 4 hours like my last visit. Your employees don’t seem to have a sense of how valuable your customers time is. I’m not happy and may seek to have my 2013 Prius 4 serviced elsewhere next time. 4 hours for a brake job is too long. More

First off we love Melissa and know that she always tries hard to help us out. I am very happy with the service done to my windshield. My car was also detailed and I understand you use an outside company. I hard to help us out. I am very happy with the service done to my windshield. My car was also detailed and I understand you use an outside company. I had a coupon given to me for my birthday. I was unhappy with their job. All of the plastic on the outside of my car including bumpers are spotted with an oily substance. My settings were completely changed in my vehicle’s sound which could not be an accident as it takes several screens to get to. I am perfectly ok with my radio being played with the cleaners choice of music but not ok with changing my settings. There was also still mud in my wheel wells. I k ow it was free but I’m assuming the car dealership still paid them. They waisted your kind gift. More

Incredibly Unprofessional Sale Process I spent more than a week attempting to purchase a vehicle advertised on the internet. Every time I called, I was greeted by a different salesperson, e I spent more than a week attempting to purchase a vehicle advertised on the internet. Every time I called, I was greeted by a different salesperson, ending up dealing with (by his own admission) a new employee. I indicated at the outset that it would be an all cash purchase. However, a salesman solicited a possible trade-in. I agreed to provide photos while indicating I was prepared to purchase their vehicle immediately with or without a trade-in. Well, several days passed while I waited for an offer (I was told the used car manager was too busy). Finally, the junior salesman called to say the vehicle had been sold out from under me with no advance notice. My experience with this dealership is by light years the worst car buying experience of the more than 20 cars I have purchased over the years. These people are either incompetent or sleazy; either way I strongly recommend you take your business elsewhere. More

Dealership did not do as well this visit. My car was dirty when returned to me & I had to return the next day because car was leaking fluid that was replaced. dirty when returned to me & I had to return the next day because car was leaking fluid that was replaced. More