Shottenkirk Toyota Granbury

Always great service Called at 9:00. Got an appointment for 11:30. Was told it would take about an hour. Got there 10 minutes early. Drove away 50 minutes later. Who could Called at 9:00. Got an appointment for 11:30. Was told it would take about an hour. Got there 10 minutes early. Drove away 50 minutes later. Who could ask for more?! More

Y'all gave me a free deluxe car wash for my birthday. Got the car back and it looked great !! Thanks I will start doing this more often. Also everyone there has always been very nice. the car back and it looked great !! Thanks I will start doing this more often. Also everyone there has always been very nice. More

The whole experience makes me sick thinking about it. My sales guy Alan Foreman was pretty good i I liked him, he was new and you could tell he was really trying. It was everyone else above him. This was n sales guy Alan Foreman was pretty good i I liked him, he was new and you could tell he was really trying. It was everyone else above him. This was not my first car buying experience. I purchased 4 cars in the past one used and 3 new. This was the 1st time to come to this dealership though. I cant believe I'm saying this but i really feel like they took advantage of me because I'm a woman. I was passive and didn't push hard enough where I knew they were wrong. Im not going into detail about everything i feel they did wrong but i will say they screwed me on my trade in. I know someone that went the month before and traded in a old Toyota Camry for a newer one. His trade in had over 100k miles, trashed inside, transmission was going out and a dent in the back. They gave him 7k for his car. I had a 2015 Cadillac SRX, 40k miles, like new black leather seats, clean very well taken care of, no scratches or dents of any kind, almost perfect condition the only thing was half of the touch screen wasn't working which is common in Cadillacs. They tried giving me 7k as well . Every time I brought up that they had given the person I know the same amount for his car in the xxxxty condition it was in they would avoid the question and not say anything. They ended up giving me a little more for it but still not near what it was worth. That was one of several reasons i think so little of that place now. I was stupid for not walking out. More

Diagnostic test on my 2018 Prius My check engine light was on. They found out it was only that we did not secure our gas cap. Then I had a cabin filter replaced. Fast and easy serv My check engine light was on. They found out it was only that we did not secure our gas cap. Then I had a cabin filter replaced. Fast and easy service. I'm glad I got it done. Now no worries. Thank you! More

I had a rav4 that got damaged when it took it by the shop. Was so mad I traded for a Corolla in December 2018 and took a screwing. I still have it just over 10.000 miles hardly drive it. Was talking to+ shop. Was so mad I traded for a Corolla in December 2018 and took a screwing. I still have it just over 10.000 miles hardly drive it. Was talking to+denise bone about trading it when the virus stuff started. Now I got a recall on it, and need to call in for that stuff. More

Garland and Melissa are always looking out for my best interest while providing excellent customer service. These two ladies are my goto for any of my service dept needs. interest while providing excellent customer service. These two ladies are my goto for any of my service dept needs. More

Very friendly, courteous and knowledgeable. In and out in no time. Dealership has obviously taken measures to help prevent the spread of Covid19. Everyone should feel safe visiting. in no time. Dealership has obviously taken measures to help prevent the spread of Covid19. Everyone should feel safe visiting. More

The service was very prompt and comfortable. We were greeted politely and got right into the swing of things. I would highly recommend making an appointment beforehand greeted politely and got right into the swing of things. I would highly recommend making an appointment beforehand More

I am confident that my vehicle will be taken care of when Melissa Cates is my service writer. She has been with Toyota in Granbury for several years. She is very knowledgeable. It’s awesome to walk into a de Melissa Cates is my service writer. She has been with Toyota in Granbury for several years. She is very knowledgeable. It’s awesome to walk into a dealership - see a familiar face - and be treated as a valued customer and be treated like family. More

Good selection of cars. Friendly sales people. Process took the usual amount of rime to buy a car, 3-3/12 hours. Car seems to run well took the usual amount of rime to buy a car, 3-3/12 hours. Car seems to run well More