Shottenkirk Toyota Granbury

Car service on 2012 Highlander Very nice always. Always professional We will be back for service or possible trade in. In the future enjoy the quality service. We Thank you Very nice always. Always professional We will be back for service or possible trade in. In the future enjoy the quality service. We Thank you More

Garland, the service advisor, was absolutely incredible. She went above and beyond to help out in a difficult situation. The sales associate we were working with on the other hand was terrible....he was lit She went above and beyond to help out in a difficult situation. The sales associate we were working with on the other hand was terrible....he was literally falling asleep while doing the paperwork...he did work hard to find us what we were looking for, but they were not willing to negotiate at all even though I found the EXACT same truck $4000 cheaper with LESS miles...and being completely waylaid by the first toyata dealership and almost double negative equity of the car we just bought from them 15 months ago.... needless to say....we went to nissan. Traded in the toyota highlander and bought 2 vehicles.....thanks toyota....for losing a great customer.... More

I didn’t like the fees included on the sale of the car. They have a $1500 Service fee which is ridiculous and not needed They have a $1500 Service fee which is ridiculous and not needed More

Got in the same day I called and went to run errands and shottenkirk called me to let me know what the problem was and to see if I wanted to continue a service and I did and it didn't take long at all. Supe shottenkirk called me to let me know what the problem was and to see if I wanted to continue a service and I did and it didn't take long at all. Super service. More

This was the easiest process that I have ever experienced at a car dealer! My husband, myself, and our children were all treated with complete hospitality. I definitely recommend using this dealership when p at a car dealer! My husband, myself, and our children were all treated with complete hospitality. I definitely recommend using this dealership when purchasing a vehicle...and ask for Oscar Black. You will not be disappointed! Pete was great in financing. He went over all of our options with us and got us a great deal! More

Several day delays when replacing a driver’s window. Broken clip, part needed to be ordered, delivery of clip took time Hoping job was done properly. Broken clip, part needed to be ordered, delivery of clip took time Hoping job was done properly. More

Replaced front bumper which was damaged in a parking lot When I brought the car in for an estimate everything was handled very professionally and the estimate was very reasonable. We brought the car in at t When I brought the car in for an estimate everything was handled very professionally and the estimate was very reasonable. We brought the car in at the designated date and the job was done in a couple of days and was perfectly completed. All service personnel were extremely courteous and very professional. More

We had a positive experience our sales rep Tanner was very personable and a joy to deal with. The only reason I'm not giving them 5 stars is because they kept trying to sell me there "Shottenkirk care very personable and a joy to deal with. The only reason I'm not giving them 5 stars is because they kept trying to sell me there "Shottenkirk care package" and I didn't see $1495 in value for one years worth of coverage. I felt as though it was just a way for the dealership to pad their own pockets. They did drop it to $995 and I had to tell them that I was ready to leave and go look at other cars. More

I picked a car online. I have online screenshot showing my payment would be $290. Tanner Hocker called me and we set a meeting time of 1:00 on Sat. 26. Showed up and Tanner was busy so Denise Bone helped u my payment would be $290. Tanner Hocker called me and we set a meeting time of 1:00 on Sat. 26. Showed up and Tanner was busy so Denise Bone helped us. We test drove several used and new cars and decided to buy the 2017 Camry SE. I asked her about online payment and she asked the manager, I guess. He said no, $309 Was as low as he could go. Seems like the sales people are not on the same page as the online sales. This was a certified car. The wheels were damaged and it needed tires. We asked Denise if we could get factory wheels and tires, she said they couldn’t negotiate on the online cars because they are priced as low as they can go, then quoted us a price of $2700 but said we could go somewhere else and get some that would be a lot cheaper. Denise was great and very helpful. But, we went to tire shop, none of the wheels were like the factory wheels. So we are stuck with damaged wheels and worn tires. Overall, we love the car. I just can’t believe we couldn’t get new tires and wheels from a TOYOTA DEALERSHIP for an affordable price. It’s embarrassing showing family and friends your certified Toyota car with damaged wheels. My wife is not happy! And, I’m not happy because I’m having to shop all over the place trying to find something that looks good on the car. Help! More

Garland was great! Took care of all that I needed and even vacuumed out our vehicle even though I didn’t ask. So awesome, made for a great experience even vacuumed out our vehicle even though I didn’t ask. So awesome, made for a great experience More