Shottenkirk Toyota Granbury

Excellent service! The service advisor who assisted me did an awesome job! I would definitely go back for service or to purchase another car. You did well! The service advisor who assisted me did an awesome job! I would definitely go back for service or to purchase another car. You did well! More

Great customer service completed recall and scheduled maintenance. Clean comfortable waiting room. Easy to schedule service. Car clean and courteous delivery of car Recommend this dealership maintenance. Clean comfortable waiting room. Easy to schedule service. Car clean and courteous delivery of car Recommend this dealership More

Service was not up to my standards I brought my car in for a few things to be looked at and to have tires rotated and oil changed. I was called less than 20 minutes later and told it wo I brought my car in for a few things to be looked at and to have tires rotated and oil changed. I was called less than 20 minutes later and told it would be better if I took it to a GM dealership so it wouldn't cost me a $100 deductible. Okay, I get that part, but they did not rotate my tires or change the oil, which I had coverage for when I bought the service warranty. I inquired and they said, yes they could do that part if we wanted. That was part of what I wanted done to begin with. When they called to say it was done we went by to pick it up and whoever had done the oil change had gotten it all over my car. Not just on the outside but all over my cream colored seats, the console, and inside door panels, the dash, and the steering wheel. Not what I would call good service. Hunter had to come out and clean it all up. Not sure who the serviceman was with oil all over himself. More

Unsolved ProblemThe dealership The dealership has always had the customer treated fairly and the same with my visit. My problem with my 2009 Camry seems to be too complex for a solu The dealership has always had the customer treated fairly and the same with my visit. My problem with my 2009 Camry seems to be too complex for a solution. It involved the warning light cluster and there are a multitude of ways (apparently) for remedy. The technician who spent several hours on it came to an impasse, I think. He advised that the problem still exists but does not exhibit a safety concern. I opted to obtain my car. The cluster problem is still ongoing but intermittent. I was told by another employee that the problem could be solved by a $2,000 repair, which I didn't feel practical in an 11-year old car with 123,000 miles. (I may note that I am retired and not considered to be wealthy. I will live with it, park it, or burn it!! I was told if I decide on a repair the cost I incurred will go toward the repair More

I had no problems with the salesman. However, the used vehicle we were looking at was listed at 12,008. Their bottom line was $7,000 over the listed price after all their add ons and fees. Be sure to come vehicle we were looking at was listed at 12,008. Their bottom line was $7,000 over the listed price after all their add ons and fees. Be sure to come prepared to refuse their initial offer. More

Beware-Very Deceptive You must haggle THEIR advertised price and watch out for the "Agreement to Arbitrate" (not explained) that cancels your Texas right to back out of dea You must haggle THEIR advertised price and watch out for the "Agreement to Arbitrate" (not explained) that cancels your Texas right to back out of deal. Added $3,000 for tint, nitro in tires (already on car), admin fees, blah, blah, blah. Ad price was 11,170 - paid 15K. Too exhausted once time to sign to really pay attention -- my bad I know but really tired of always being on high alert when purchasing a car. Staff was nice but then if their not they probably wouldn't have a job More

maintenace check up courteous, informative, timely I have said it all everyone did a good job they did their jobs they were good employees what else can I say courteous, informative, timely I have said it all everyone did a good job they did their jobs they were good employees what else can I say More

Friendly and Professional service offered by Ms. Robinson. The lobby was clean and the wait time was short. Very satisfied with the stores help and service. Robinson. The lobby was clean and the wait time was short. Very satisfied with the stores help and service. More

Be Prepared I would recommend Shottenkirk with some prefacing attached. Be prepared with your research, be prepared to walk away when the "Sales Manager" sends b I would recommend Shottenkirk with some prefacing attached. Be prepared with your research, be prepared to walk away when the "Sales Manager" sends back his offer for you to sign on a hand drawn line with a handwritten X by it, quite dramatic. They offer a low price to get you in there but raise the price, on a used car mind you, by the price reduction for add-ons that already existed on the preowned vehicle, bed liner, nitrogen in the tires, tinted windows etc. They make the process take 3x longer than it needs to just to make you think that they will not let you have the vehicle, make you sweat. However, the Salesman and the Finance Manager were great to work with and I would buy another car from them if they would just tell the "Sales Managers" to stop with the games. More