Shottenkirk Toyota Granbury

Customer service I brought my vehicle in for service on Saturday 06-13-2020,Everyone from service adviser(Garland)to the cashier were very friendly and courteous.Thank I brought my vehicle in for service on Saturday 06-13-2020,Everyone from service adviser(Garland)to the cashier were very friendly and courteous.Thank you to everyone at Shottenkirk Toyota Granbury!!!! More

Labor was as much as Parts I brought my 2016 Camry in for its 90k service and the cost for labor was as much as "parts". I called to discuss the cost prior to my service and was I brought my 2016 Camry in for its 90k service and the cost for labor was as much as "parts". I called to discuss the cost prior to my service and was quoted $500 so I made the appointment and dropped my vehicle off. After the fuel injector service, brake flush, coolant exchange, and transmission exchange my cost for labor was as much as my cost for parts totaling almost $1000. My husband recently received 100k service on his 2015 Tundra and it was only $200 more than mine, we expected that on the truck, we did not expect that for the car. I called to get clarification on the pricing and the employee I spoke with seemed a bit defensive that I was questioning the cost. It's unfortunate that I was quoted for half the cost that I was charged. I will not be returning to this dealership for further service. This review should not reflect on my service advisor, Garland. She was very helpful and great to work with. She was not the employee I spoke with when I called to discuss my receipt. More

dead battery I was able to get the dead battery changed on Saturday afternoon. So glad the service department was open to help me out. Garland was "johnny-on-the I was able to get the dead battery changed on Saturday afternoon. So glad the service department was open to help me out. Garland was "johnny-on-the-spot" for me when I drove in. More

Excellent service advisor I went in with a CNA tire warranty and it was promptly taken care of. The service advisor knew what to do. The warranty allowed me to go anywhere so I I went in with a CNA tire warranty and it was promptly taken care of. The service advisor knew what to do. The warranty allowed me to go anywhere so I went to discount tires first cause it was much closer and I was riding on a doughnut spare tire. The guy at the counter looked lost when I handed him the warranty paper . I had already contacted CNA and was pre approved. He told me twice it would be a long process. They obviously did not want to deal with it so I told them I'd go to Toyota instead. That was a wise move. More

I had a wonderful experience at Shottenkirk! It was my first car buying experience and it could not have gone better! I would highly recommend anyone buying a car from them! I love my new 4Runner! first car buying experience and it could not have gone better! I would highly recommend anyone buying a car from them! I love my new 4Runner! More

Was happy when I first purchased car. Once we left I called twice in one month and left two messages for two separate incidents and never got a call back. I guess you only count when you purchase a vehi called twice in one month and left two messages for two separate incidents and never got a call back. I guess you only count when you purchase a vehicle. Will never use your services again. More

The people I interacted with are SUPERB!! Once again as I went to Shottenkirk Toyota, Garland and Melissa were outstanding as usual. I do not know where Shottenkirk found these two ladies but Once again as I went to Shottenkirk Toyota, Garland and Melissa were outstanding as usual. I do not know where Shottenkirk found these two ladies but they are both a real prize. I took my 2016 Avalon Hybrid in for a front end alignment and was pressed for time, but the service department managed to get everything completed and returned my car with time to spare. Great people in Garland and Melissa and also those people in the shop doing the work. More

2020 New Car Really enjoyed the car buying experience. Had pleasant experience with salesmen (Tanner) from start to finish. He and the rest of the team were upfron Really enjoyed the car buying experience. Had pleasant experience with salesmen (Tanner) from start to finish. He and the rest of the team were upfront on pricing, which made it worth a 3 hour drive to purchase the car from them. More

Not impressed. Didn’t seem like it mattered whether I purchased a car. But I did. I am very disappointed with this car. It is a 2020 CHR purchased a car. But I did. I am very disappointed with this car. It is a 2020 CHR More

Violet was a great sales person to work with! They are Violet was a great sales person to work with! They are very nice ! They even stayed a little late for the paperwork and to make sure you had all y Violet was a great sales person to work with! They are very nice ! They even stayed a little late for the paperwork and to make sure you had all your belongings form your trade! More