Shottenkirk Toyota Granbury

All of the employees I have dealt with have been great. Courteous and polite. Work was completed on time. BUT I Do miss the popcorn and coffee. Courteous and polite. Work was completed on time. BUT I Do miss the popcorn and coffee. More

Polite and Professional Very professional and polite team from the service managers to the front desk. Very accommodating waiting area and I really appreciate the scheduling Very professional and polite team from the service managers to the front desk. Very accommodating waiting area and I really appreciate the scheduling service, very easy to use.. More

Service is friendly. Only had the warranty maintenance done. No other issues. A little long with an appointment scheduled but overall a good experience. Will go back for next service due. done. No other issues. A little long with an appointment scheduled but overall a good experience. Will go back for next service due. More

Great Service - Always!!! Love Shottenkirk Toyota and the people who work there. Always great service!! Brought it in for my 15K service, They found a strut that was needing Love Shottenkirk Toyota and the people who work there. Always great service!! Brought it in for my 15K service, They found a strut that was needing to be replaced. It was done at my convenience and at no cost as it was under warranty. More

First part of the car buying experience was a little rocky. We had an appointment at 1 o’clock and didn’t actually speak to anyone until 2. But when we did actually speak to someone and start looking an rocky. We had an appointment at 1 o’clock and didn’t actually speak to anyone until 2. But when we did actually speak to someone and start looking and the paperwork and everything, it went a million times smoother. Probably the only reason I even bought something there was because of one person. The sales manager Brian Curtis. Our salesman was great but you could tell he was new so Brian stepped in and helped close the deal and made sure we were getting exactly what we wanted. Our salesman Weldon, though he lacked experience was also very easy to work with and in time I think he will make the perfect car salesman! More

left in hot afternoon sun while there was more than space f there was no carwash after service. the staff were caually atired couldnt distinguis them from garage staff. Ihave owened 7 toyota over the last 25 there was no carwash after service. the staff were caually atired couldnt distinguis them from garage staff. Ihave owened 7 toyota over the last 25 years , if i stay with the brand i will have to drive 25 miles to the next Where there is a Durant deaership or iwll hve to chang brands on my next purchase ! More

Great Experience Fino was awesome! Very friendly and was great to work with. They were very fair with our tade in vehicle. We will be back to see them again! Fino was awesome! Very friendly and was great to work with. They were very fair with our tade in vehicle. We will be back to see them again! More

I love the dealership under the advice of my buddy Sam Black, He is my direct contact man in the dealership ,He is gentleman and a professional to the core Black, He is my direct contact man in the dealership ,He is gentleman and a professional to the core More

Never Called Back I called the dealership this morning 6-15-20 and asked for a service advisor. I got through to the service adviser as requested. I told the advisor I called the dealership this morning 6-15-20 and asked for a service advisor. I got through to the service adviser as requested. I told the advisor that I have a P0420 and P0430 code stored in my Rav4's computer and Check Engine Light on. I also stated I have found a bulletin online that stated that the vehicle needed an ECM Calibration update. He put me on hold, did some checking and said they could do it. However, he stated he was new and he would get someone else to call me. I waited 6 hours still no call. This is UNACCEPTABLE, I don't recommend them and I won't be using this dealership. More

Melissa provided excellent customer service and support. I got a car wash that was outstanding! I appreciate the personal touch the service department gives customers. I got a car wash that was outstanding! I appreciate the personal touch the service department gives customers. More