Shottenkirk Toyota Granbury

Good service but did not reset next service mileage again? I was in early for 100,000 mile service. Everything else was good but just an aggravation as service soon announcement keeps popping up! again? I was in early for 100,000 mile service. Everything else was good but just an aggravation as service soon announcement keeps popping up! More

Efficient. In nad out. Been using them for years. Trust their work. Efficient. In and out. Want 25 words: OK here goes: Four score and 20 years ago, our forefathers, etc. et Been using them for years. Trust their work. Efficient. In and out. Want 25 words: OK here goes: Four score and 20 years ago, our forefathers, etc. etc., etc. etc.Is your computer happy now? This is a stupid requirement and was the reason I did not reply the first time you sent this request. Tell the QC team you want to make it easy for the customer. More

Excellent service as always! I made an appointment over the phone and the young lady was very sweet. I arrived at the dealer on tine and they took the car and didn’t have to wait that much. the phone and the young lady was very sweet. I arrived at the dealer on tine and they took the car and didn’t have to wait that much. More

NO INTEGRITY Do not buy anything from this dealership! While getting financed through my bank they raised the price of the vehicle by $5,000.00. When I called to Do not buy anything from this dealership! While getting financed through my bank they raised the price of the vehicle by $5,000.00. When I called to ask why the price had gone up I received two different stories. I was first told that the vehicle was marked down due to a sale, which had just ended. Then I was told the increase in price was due to the vehicle receiving some modifications. So, I asked the salesperson to ask the manager if he would honor the original price and he said no. I tried to provide them the documentation from my bank justifying that I was approved for the amount that was advertised. Unfortunately, they did not care! Therefore, people hate dealing with and going to car dealerships! More

Recall work My car was in for recall repair. It was supposed to take a couple hours. After four hours, I called to check. It was ready, bu no one called to let me My car was in for recall repair. It was supposed to take a couple hours. After four hours, I called to check. It was ready, bu no one called to let me know. At that time I was not able to pick it up. I would have to get It in the morning. I thought at the very least, someone would have run it through the car wash. No one did. More

Bait and Switch Came in to buy a used vehicle listed online for $12,300. After TTL, customer care fee, Admin fee, nitrogen fee, and fee fee, they told me the cost of Came in to buy a used vehicle listed online for $12,300. After TTL, customer care fee, Admin fee, nitrogen fee, and fee fee, they told me the cost of the car was almost 18K! TTL was about 1,400 on the car so it should have been no more than 14K at best. They went on a rant on how they were losing $3,800 on the car and they had to leave in the some of the extra fee's or they would just have to add them back to the price of the car. If the car is listed for a price, sell it for that price. It is not the buyers responsibility to cover your losses. Honor your word and stop fueling the negative perception of car dealers being the absolute worse people to work with. More

Great dealership. Great service. They helped me get exactly the vehicle I wanted at the price I needed. Would highly recommend this dealership to family and friends. exactly the vehicle I wanted at the price I needed. Would highly recommend this dealership to family and friends. More

This dealership is a very friendly and professional dealership. They took me right in at my appointment time and took very good care of me in a timely manner. dealership. They took me right in at my appointment time and took very good care of me in a timely manner. More

Easy and Simple All the staff and Jeff Logan made my first car purchase painless! I cant say enough good things about Shottenkirk Toyota Granbury. The best customer s All the staff and Jeff Logan made my first car purchase painless! I cant say enough good things about Shottenkirk Toyota Granbury. The best customer service around. More

Oscar provided an exceptional experience. Vehicle purchase was for our daughters first car. Thank you for making it an awesome experience for our family!!! Will definitely recommend Oscar and team purchase was for our daughters first car. Thank you for making it an awesome experience for our family!!! Will definitely recommend Oscar and team to anyone looking for a vehicle. More