Shottenkirk Toyota Granbury

Our salesman was great, and we would give him excellent in every category. The bad thing about the dealership is not one employee that we saw was wearing a mask to help prevent the spread of Covid 19. W in every category. The bad thing about the dealership is not one employee that we saw was wearing a mask to help prevent the spread of Covid 19. We as customers wore a mask to protect ourselves as well as those we encountered but no one else at the dealership showed the same respect. There was one elderly man in the repair waiting room who wore a mask. We are elderly too and was surprised to see this type of regard to the virus that could be a death for the elderdly. More

My service rep did a fantastic job during my “car crisis”. She guided me through the whole process. Garland did a great job and I really appreciate her kindness. crisis”. She guided me through the whole process. Garland did a great job and I really appreciate her kindness. More

Oscar Black was just a great guy to deal with and it was a smooth experience overall. No pressure, I usually dread buying a new car. a smooth experience overall. No pressure, I usually dread buying a new car. More

Everyone was awesome.I was disappointed that the car wash was broken as was the last time i came for service.The price of the oil change was astronomical.I was disappointed in that.I will think twice before was broken as was the last time i came for service.The price of the oil change was astronomical.I was disappointed in that.I will think twice before the next oil change!!!! More

Wait time was short. Waiting room nice and clean. Technician went over everything they did. I will use for further service. Liked the ability to schedule online. Technician went over everything they did. I will use for further service. Liked the ability to schedule online. More

I was told my vehicle had remote start. I asked before I made my purchase. Asked again when we went over the vehicle and the salesman said humm...usually you just press twice and gold the third time to star made my purchase. Asked again when we went over the vehicle and the salesman said humm...usually you just press twice and gold the third time to start it. I again text the salesman about it and never got a response back from him. You would think a $45,000 vehicle would rate better service. Then the plastic on the trim by the doors was discolored from something they couldn't clean off. More

Every time I call Melissa she says,”come on”! Was not happy at all with the sales experience! The service has always Great with Melissa! I felt like I was as burden when asking questions with the financi happy at all with the sales experience! The service has always Great with Melissa! I felt like I was as burden when asking questions with the financial and insurance guy! Would not buy another Toyota from you but would definitely use Melissa and the service team! More

The wait time was very reasonable and my car was washed when they finished. The staff is very friendly and helpful. Matthew is not listed below but was quite helpful. when they finished. The staff is very friendly and helpful. Matthew is not listed below but was quite helpful. More

Took me at my appointment time and finished sooner than I expected. I was kept updated while I waited. The entire staff does and excellent job. expected. I was kept updated while I waited. The entire staff does and excellent job. More

I had a warning light come on and I called and they were able to take me right away. They did a diagnostic and solved the issue in a timely manner. able to take me right away. They did a diagnostic and solved the issue in a timely manner. More