Shottenkirk Toyota Granbury

The salesman Heath was great. Regretfully the dealership’s sales management person/staff working my deal tried to charge me extra for tint that was on the car from the factory and in the original dealership’s sales management person/staff working my deal tried to charge me extra for tint that was on the car from the factory and in the original listing and for Nitrogen in the tires that wasn’t requested and not in the original listing a well. There was also an additional surprise fee for a car care plan or something like that I was told they would not waive. This was not included in the online price and it should not have been charged. Basically the price you see online isn’t the price they want you to pay. I would have walked away, but it was a good deal on the vehicle. They also tried to sell the vehicle without the roof racks, mats and GPS chip that it was supposed to have per their advertisement. I worked with the parts department on those items and they were great. The salesman was willing to help me install the roof racks because the sakes management staff/person working my deal refused to install them and only provided the part since they weren’t on the vehicle as advertised. The self install didn’t work and I’ve since had to remove them due to noise issues that shouldn’t have been there if they were professionally installed. Finance was good overall. The dealership as a whole is nice, but be careful with all the markups and missing items that will take away from the value of the vehicle.I would give the dealership a 5 star review if it weren’t for the sales management staff. I would still recommend the dealership because one bad apple should spoil the bunch. Just know what is advertised and hold them to it and be prepared to argue with the sales manager to avoid the extras they almost force you to have to add to their profit despite what a vehicle is listed online for. More

Great service. Moved here from Wisconsin with a new 2020 Camry Hybrid. You were all so kind and helpful. Thank you for being so welcoming. Camry Hybrid. You were all so kind and helpful. Thank you for being so welcoming. More

The number of employees not wearing masks and walking around talking to customers was high. While 95% of your customers did have masks on. Cari and Garland did have masks on. Thanks around talking to customers was high. While 95% of your customers did have masks on. Cari and Garland did have masks on. Thanks More

I had an excellent experience with Shottenkirk Toyota. The entire staff was extremely helpful. The dealership was very clean. Oscar in sales was fantastic and Derrick in finance is very knowledgeable; he The entire staff was extremely helpful. The dealership was very clean. Oscar in sales was fantastic and Derrick in finance is very knowledgeable; he broke down numbers for me and made sure I understood everything. More

I had a great experience and can highly reccomend this dealership! Denise, Chris and Derrek really bent over to make sure I got my deal.. dealership! Denise, Chris and Derrek really bent over to make sure I got my deal.. More

I had a great experience purchasing my vehicle here. The sales team was very accommodating and patient during the entire process. This is an honest dealership with no games or hidden fees. They kindly answe sales team was very accommodating and patient during the entire process. This is an honest dealership with no games or hidden fees. They kindly answered every question I had with great detail. I highly recommend. More

Waited 4-hours for brakesWait battery not authorized Waited 4-hours for brakes Wait battery not authorized removed Top brake light not reconnected, 2-hours estimate but plenty time to work on jeep Waited 4-hours for brakes Wait battery not authorized removed Top brake light not reconnected, 2-hours estimate but plenty time to work on jeep More

Matthew did an excellent job. He worked with the insurance adjuster and everything was covered with the exception on my deductible. I was very satisfied insurance adjuster and everything was covered with the exception on my deductible. I was very satisfied More

I would recommend my salesman. He was great. I would not recommend the finance department even with my own financing. Finance added about $950 to what I agreed to citing a sales tax discrepancy. recommend the finance department even with my own financing. Finance added about $950 to what I agreed to citing a sales tax discrepancy. More

I have been using this dealership for over six years and have found the staff both professional and conscious of your situation. Everyone I have come in contact with has been considerate, professional and have found the staff both professional and conscious of your situation. Everyone I have come in contact with has been considerate, professional and above all friendly. Highly recommend this dealership. More