Shottenkirk Toyota Granbury

Very poor communication, a lot of passing the buck between employees/departments (specifically finance) and hard to get a call returned after purchase even in regards to the simplest of questions. I w between employees/departments (specifically finance) and hard to get a call returned after purchase even in regards to the simplest of questions. I will not be returning nor recommending. More

Eric is very friendly and helpful! Made me feel comfortable and was not pushy. Eric was a good fit for my first experience buying a car. comfortable and was not pushy. Eric was a good fit for my first experience buying a car. More

David was great, very easy to work with, and the transition from a 3 hour drive to purchase was very easy. I'd work with them again in a heartbeat. transition from a 3 hour drive to purchase was very easy. I'd work with them again in a heartbeat. More

I'm wothout words every time i come here for service. And even with my Altima, I will choose to come to Toyota first before stepping foot anywhere else, And i live an hour away. It may be because i go freque even with my Altima, I will choose to come to Toyota first before stepping foot anywhere else, And i live an hour away. It may be because i go frequently for service, maybe its the fact I have 2 unique vehicles. But when I call i get greeted with a friendly tone and they immediately ask whether i'm calling about my tC or the Altima. This last time, I called a little ahead of time, I was doing some work on the car and needed to have the allignment done before i could drive the car to work and back, so they told me come on down. When i arrived, they had gotten slammed with people showing up, with only an hour and a half left before they closed, 2 allignments ahead of mine. So Ms. Garland asks me to wait for one moment, comes back with a window tag in tow and tells me she will ask one of the free mechanics to bring the car over to the body shop to do the allignment that so i wouldn't have made the trip for nothing. They treat me like family every time i show up, And it brings me back every time. I did rate the quality of work 4* instead of 5* this time though, simply due to the fact i still have a drift to the right while driving, and the steering wasnt centered. But, it's drivable, so i'll make do for now. More

David Bone was wonderful to work with. I love Toyota in Granbury. I now own 2 vehicles from them. My experience with them has been amazing Granbury. I now own 2 vehicles from them. My experience with them has been amazing More

Chris was a great help with our truck purchase. fast and NO BS striate to what we needed. i told him i wanted to drive 5 of the used truck and then i would make up my mind. he was a true sport. thank you fo NO BS striate to what we needed. i told him i wanted to drive 5 of the used truck and then i would make up my mind. he was a true sport. thank you for the help More

Great experience! Heath did a great job, and I’ll definitely check these guys out again next time I need a vehicle! Thanks for a quick and easy experience! definitely check these guys out again next time I need a vehicle! Thanks for a quick and easy experience! More

Thankful for the nice car good price. I am thankful for being able to get in and get out quickly. Oscar is a very good person. being able to get in and get out quickly. Oscar is a very good person. More

Heath was very knowledgeable and courteous. We had been warned about pressure to purchase additional warranties, etc, and this did happen. Also, had a long wait. warned about pressure to purchase additional warranties, etc, and this did happen. Also, had a long wait. More

David Bone was great. We had trouble getting to the dealership so he offered to deliver and do all the paperwork at our home. Still working on getting the radio going. Have to wait on part to arrive an dealership so he offered to deliver and do all the paperwork at our home. Still working on getting the radio going. Have to wait on part to arrive and see if that fixes the issue of no am or fm radio. More