Shottenkirk Toyota Granbury

I purchased a used Toyota Avalon and worked with Oscar, who was wonderful to deal with and made the process easy and pleasant, all things considered. I would consider doing business with Shottenkirk again who was wonderful to deal with and made the process easy and pleasant, all things considered. I would consider doing business with Shottenkirk again, and I would deal with Oscar again for future vehicle needs. Having said that, I only awarded Shottenkirk 3 stars out of 5 because of some last minute additions to the vehicle pricing. The advertised price is NOT the actual price you'll pay, at least not if you bring your own financing. There are always additional small fees on any car deal, like the document fee, and TT&L, but those are not what I'm talking about. Shottenkirk added a "Restoration Fee" of around 10% of the advertised price, and this gave me enough heartburn that I might have walked away if (a) I hadn't needed the car and (b) the overall price hadn't still fallen within the KBB and Edmunds fair price ranges. Yes, the car had new tires, a new battery, and a 4 wheel alignment (within the previous 60 days), but I believe that if the dealer wishes to recoup such costs it should roll them into the advertised price. I think it verges on dishonest or even "bait-and-switch" territory to spring such a "Restoration Fee" on a customer while the final paperwork is being done. Oscar was apologetic and I don't think he was expecting this on my transaction. It is clear to me that this was something rammed into the deal by the Finance Manager, Nick. So, the bottom line is that Shottenkirk is a reputable dealer with a good selection of used inventory. Oscar is a first-rate sales rep who was a pleasure to work with, and with whom I would happily work again. I would caution others that the advertised price may not be the actual price, and we're not talking about incidental fees or voluntary options like service contracts or extended warranties. Bring your own financing, and be very wary of last-minute surprises like a "Restoration Fee" or other such things that may originate from the Finance Manager's office. More

I worked with Oscar from the start of my buying experience. With weather, mail and transportation issues it has taken over a month to finally get my truck. He has been great to work with, friendly experience. With weather, mail and transportation issues it has taken over a month to finally get my truck. He has been great to work with, friendly and vert patient from start to finish. I would HIGHLY recommend him to anyone looking to purchase a vehicle. Thanks Oscar More

I wound up purchasing a new Toyota CHR from Shottenkirk Toyota in Granbury. The car is great, working with the salesman, Chris Bayless was fine. My only complaint is I felt that the manager wasn’t very hon Toyota in Granbury. The car is great, working with the salesman, Chris Bayless was fine. My only complaint is I felt that the manager wasn’t very honest with me on the price I was told I would get the vehicle for. I have had this happen to me in the past with purchasing a new vehicle. They go round and round about how much you’re willing to pay monthly, then you wind up paying more for the car than you were expecting. Part of the reason I know I let this happen is because I waited and waited and waited for my turn with the finance guy. When it was my turn, his printer kept messing up, we had to do more back and forth over the warranty stuff, so I still don’t know what my interest rate is! I didn’t get out of there until after 9:15pm. I should have gone back the next day to finish the paperwork when I was clear headed and not exhausted. At the same time, I feel like I was to some extent taken advantage of. More

The sales manager and I agreed upon a sale price of 34794. The entire time I thought this was the price of the vehicle. The finance guy Joe Bayko misled me to believe the 2500. I was putting down was f 34794. The entire time I thought this was the price of the vehicle. The finance guy Joe Bayko misled me to believe the 2500. I was putting down was for the warranty. I kept having to sign paperwork over that he never shredded I never received any paperwork and still haven’t today. The price of the truck went from 34794 to 39780. I tried calling with him the 3 days but the snow closed them down. I have tried to call everyone and left messages but no one will return my call. I have bought many cars over the past 40 years and have never been treated so poorly. More

Always fast accurate service.this survey should cost you the 5 star rating. As I have stated what my sentiment was. Yet that wasn't good enough for you thus wasting my time. the 5 star rating. As I have stated what my sentiment was. Yet that wasn't good enough for you thus wasting my time. More

They were good to us, made time, and were willing to work extra hours and come in on their days off for us. We were happy. extra hours and come in on their days off for us. We were happy. More

Sale went quick and fast. I really like the prices on their used trucks. Also bought a great service plan with the truck. I would recommend them their used trucks. Also bought a great service plan with the truck. I would recommend them More

Great overall experience. David and Denise were wonderful. Have already recommended them to friends/family and will continue to do so in the future. Genuinely nice people. wonderful. Have already recommended them to friends/family and will continue to do so in the future. Genuinely nice people. More

Mathew kept me informed during the entire visit. Service visit was one of the easiest and fastest visits in my life. You guys do a solid job!!!!! Keep up the good work. Thank you visit was one of the easiest and fastest visits in my life. You guys do a solid job!!!!! Keep up the good work. Thank you More

They took care of the recall. I was surprise on the length of time it took but I did receive a loaner car. That was nice. length of time it took but I did receive a loaner car. That was nice. More