Shottenkirk Toyota Granbury

Made an appointment for 40,000 mile check, safety inspection, snd wash. If I had known wash snd safety inspection were not available, I would not have driven to Granbury. inspection, snd wash. If I had known wash snd safety inspection were not available, I would not have driven to Granbury. More

No pressure. Sales representative is a credit to Shottenkirk Toyota. He had a great personality which made him easy to work with. My new Tacoma is top rated. Shottenkirk Toyota. He had a great personality which made him easy to work with. My new Tacoma is top rated. More

I was very pleased with the attention paid to my vehicle by you staff. Garland was efficient and attentive in taking care of my truck. by you staff. Garland was efficient and attentive in taking care of my truck. More

Oscar Black is a superstar. In my life, I don't think I've met a salesperson so diligent and committed to making a purchase so trouble free. Overall, I would highly recommend Shottenkirk if you are in th I've met a salesperson so diligent and committed to making a purchase so trouble free. Overall, I would highly recommend Shottenkirk if you are in the market for a new vehicle. More

first bill presented was over twice quoted when I came in on time for 30000 service appointment; 45 min before car moved to bay. Bill corrected to quote plus tax on time for 30000 service appointment; 45 min before car moved to bay. Bill corrected to quote plus tax More

Very friendly they always find me exactly what I need great people and make your experience a good one helped me to find the perfect car for my granddaughter at a price she could afford thank you deni great people and make your experience a good one helped me to find the perfect car for my granddaughter at a price she could afford thank you denise and oscar you were great More

Service was great but didn't get free wash job after spending $360 for service! Also,there was no detailed explanation of such things as brake pad wear!! spending $360 for service! Also,there was no detailed explanation of such things as brake pad wear!! More

Not pleased with my visit there. I did purchase a vehicle, but they didn't try to help me any with a deal. They just switched #"s here and there to make it seem like a good deal. I won't go into deta vehicle, but they didn't try to help me any with a deal. They just switched #"s here and there to make it seem like a good deal. I won't go into detail. It is what it is. I will never go back there and I will never send any friends or family there. More

To be the worst car dealership in Texas takes talent. You have to have a team of people working together to be crooks willing to take advantage of people, mislead, and lie at every opportunity. I’ve never se have to have a team of people working together to be crooks willing to take advantage of people, mislead, and lie at every opportunity. I’ve never seen anything like it and I’ve bought a great deal of cars in my lifetime. These guys are the master of the hidden fee. The price you see and are quoted...just tag on 10k to their “no hassle” price. They add on something called a Shottenkirk Plan on the front end of the deal it’s usually around 2,000, it’s good for 1 year. It covers door dings and glass. I know what you are thinking. I don’t want it. I didn’t see it in my paperwork anywhere. I recorded their main finance guy and he explained it wasn’t me personally, they did it to everyone. B/c they add it on at the front end of the deal they don’t have to take it off like they do a regular warranty. I found their VP...and made them. I am unpopular. Mine was 2k. I also had them remove 5k in warranties. Seems the warranties the sold me didn’t match the warranties held by the warranty holder. They didn’t want to refund most of them “no way, no how” until I caught them in fraud. Was it a mix up? They never stop lying long enough for you to figure it out. They told me I had 45 days to make my 1st payment. turns out I had 35 days, so the GM offered to make my 1st payment for me. Then I went in to take a couple of redundant warranties off. Then he said, he wouldn’t if I was going to do that. (In Texas verbal agreements are binding.) VP (hard to find that guy had to call a dealership in IA) offered me $500 bucks (not quite my first payment) and thought I should be thrilled b/c now I had 7500 off my vehicle. 2,000 was the door and ding plan (which is covered my comprehensive insurance) 5k was fraudulent warranties which were different than the ones I bought. They had to let me out of them. And u almost covered my 1st payment which is a verbal binding agreement in TX. But u didn’t actually cover it. I asked the VP for an apology from the GM. I worked as a multi-store retail manager for 6 years while getting my PhD. I never raise my voice. I’m never rude. I’m down right nice. He was threatening and intimidating. You can tell he’s not from the south, men maybe condescending, but I’m not your wife or your gf...in a retail environment where your the manager and I’m a perfectly calm customer you should never intimate or threaten a woman (especially a disabled one) it’s beyond the pale. No apology. They backdated the day of the sale. 32 days now. They were supposed to refinance it. They didn’t. The VP seemingly cannot or will not make the GM do anything. As far as I can tell it’s his fiefdom. If there is someone you really don’t like...send them to Shottenkirk. Otherwise they will pick clean ur bones. I did have my car serviced here recently as well. I do like their service Dept; however, when I bought the car the salesman told me there was a recall and it couldn’t be fixed yet. My eyes don’t always work so we have to stick w/ verbal communication. I asked him if the recall was dangerous. Could it kill you? He laughed and said,”No nothing like that, it was perfectly safe.” Turns out it can kill you. My Highlander was at Toyota for a month. BTW: I love my tricked Highlander...but don’t buy one from Shottenkirk Granbury (his father runs the Weathford store) i image any other dealership would be great. The Fort Worth ones seem nice More

Had my car in and out before I knew it. The dealership had a pleasant waiting area with a little store inside. I will be back for my next service. My service writer Melissa was mighty sharp. had a pleasant waiting area with a little store inside. I will be back for my next service. My service writer Melissa was mighty sharp. More