Shottenkirk Toyota Granbury

I cannot stress enough to run away from this dealership. The way this dealership conducts business is the reason car dealerships have a bad reputation. Please, save yourself the stress and do not purchase a The way this dealership conducts business is the reason car dealerships have a bad reputation. Please, save yourself the stress and do not purchase a vehicle from them. We purchased a used truck on April 2, 2021. The price the salesman gave us was about $5,000 more than the internet listed price. They claim it is for a “reconditioning fee” and “Shottenkirk Care package”. Needless to say we paid the Internet listed price plus TT&L. However, the truck needed the battery replaced and since the service dept had already closed we agreed to come back the next day, April 3rd, to accept delivery. When the salesman, Aryan R, went in to get our keys we noticed a large dent in the back left side of the cab that we had not seen and the dealership didn’t disclose. We pointed it out to the salesman and he went and talked to the used car manager. The salesman came back and said, “It won’t be a problem. We’ll fix it and make it right. You’ll just have to bring it back because our dent guy is only here on Mondays.” Well, this all seemed easy enough. They were going to make it right. Fast forward to May 17, 2021, after 7 weeks of frustrating back and forth with Aryan R. and Tyler A. I finally took the truck in at 9am to have the dent repaired. At 8pm on May 17th Tyler A. calls to let me know that, “Sorry, the dent guy can’t fix it. The only thing I can offer you is to trade that truck in for something comparable.” Really?! That’s it? That’s all you can offer to “make it right”? I asked 2 different people on 4 separate occasions to speak to the GM and I was told he was “not available” and “we rarely see him”. I will never purchase a vehicle or return for service to Shottenkirk Toyota and I will warn everyone I know in person and via social media to stay away. With the greatest of sincerity please don’t even go to this dealership. They are underhanded and do not fulfill their promises. More

As always excellent customer service and a job well done. I would recommend this service department to my family and friends. Keep up the great customer service. I would recommend this service department to my family and friends. Keep up the great customer service. More

Garland is great a pleasure to deal with. You need more Garland is great a pleasure to deal with. You need more employees like her what a great asset you have in her at Toyota. Thanks Garland is great a pleasure to deal with. You need more employees like her what a great asset you have in her at Toyota. Thanks More

Great people great Rava 4. They gave me a great price for my trade in. They were friendly and knew their product well. Thanks Chris my trade in. They were friendly and knew their product well. Thanks Chris More

Great people, easy to deal with. No pressure sales. Chris Bayless (sales) helped me remove my 5th wheel hitch from my old truck! Super great salesperson and all around gentleman. Chris Bayless (sales) helped me remove my 5th wheel hitch from my old truck! Super great salesperson and all around gentleman. More

Did not have a long wait even though I did not have an appointment. Everyone was friendly and helpful. You do need to get your car washer fixed. appointment. Everyone was friendly and helpful. You do need to get your car washer fixed. More

Best variety! Clean Dealership! Chris Bayless made my day of purchase so smooth. He even pulled the Service Dept Manager and Mechanic out to inspect a part on my truck. Chris was very personable. I was satis of purchase so smooth. He even pulled the Service Dept Manager and Mechanic out to inspect a part on my truck. Chris was very personable. I was satisfied with my purchase. Because of the high volume of inventory on a normal dealership staff, they need to get better at returning calls, but now I see why they are so busy because they keep their personal attention on the customers that are currently on the lot. Prices are low, but once they factor in the Shottenkirk Pricing and Reconditioning Charge they are very similar to other competitive dealers. I am considering going back again for my next vehicle. More

Chris was very nice and professional He listened to what we were saying that we wanted and he tried his best to find what would fit our budget. This has been by far the best experience we have had at any de we were saying that we wanted and he tried his best to find what would fit our budget. This has been by far the best experience we have had at any dealership. Go she Chris B he will help you in any way he can. More

First time car buyer. They made it simple and easy with no hassle or issues! Best experience for buying my first car! Lovely sales people and great deals! no hassle or issues! Best experience for buying my first car! Lovely sales people and great deals! More

Dealership was clean and very busy. I felt the process to purchase was very very long and drawn out. I was promised the detail would be done in the early AM but the dept was backed up. I thought I shoul to purchase was very very long and drawn out. I was promised the detail would be done in the early AM but the dept was backed up. I thought I should of received a call from the detail dept. so I could arrive at a better time. Chris Bayless was hands down the BEST salesman I’ve ever worked with... ever. More