Shottenkirk Toyota Granbury

The price for the vehicle advertised on cars.com and the Shottenkirk website was not the price for the vehicle. An additional $5,000 was added to the price when I was presented the sales contract. This is a Shottenkirk website was not the price for the vehicle. An additional $5,000 was added to the price when I was presented the sales contract. This is a clear bait and switch tactic!! A faulty tire pressure sensor was identified to be fixed, and they did not fix it. They only offered an excuse about why they didn't fix it. Poor service. More

Several people bent over backwards to be helpful. Especially the lady at check out and a parts person who with the lady found a part that was difficult to get. Especially the lady at check out and a parts person who with the lady found a part that was difficult to get. More

Every time I have received an oil change from a Toyota dealership my car was cleaned and vacuumed and here is was not but that is not the reason for the rating the reason is. Upon my arrival to retrieve m dealership my car was cleaned and vacuumed and here is was not but that is not the reason for the rating the reason is. Upon my arrival to retrieve my vehicle I found my vehicle not only unsecured but the windows down and the keys left in the ignition. More

Everyone was so pleasant and helpful. This was our second vehicle bought from there. I am sure happy with my car. We had very good service on our Four Runner, that we loved and had four years.( vehicle bought from there. I am sure happy with my car. We had very good service on our Four Runner, that we loved and had four years.( More

Thank you Jeff Logan for the great communication. He went out of his way to get us a great deal on a different truck because the one we came to look at was not running. Jeff made sure we left with a great tr out of his way to get us a great deal on a different truck because the one we came to look at was not running. Jeff made sure we left with a great truck. More

i would have given a zero had that been an option. I was emailed the sale price of the car prior to driving an hour and a half to go see it. I took over 30 minutes to get the car ready for a test driver. emailed the sale price of the car prior to driving an hour and a half to go see it. I took over 30 minutes to get the car ready for a test driver. after arrival the price of the car went up 1900.00. The sale manager wasted a lot of my time getting to the real sale price. The finance department was even worse by insisting on selling an aftermarket warrant that i didn't want. This hassle over the extended warranty went on for 30 minutes. I have have told everyone one i know about my very poor experience. Only the salesman was the only honest person i encountered. I would never recommend this place. I would like to speak directly to the owner. My number is 254 652 8802. More

Very friendly and knowledgeable staff. It took a lot longer to finish the transaction than I would have expected. The vehicle was not peeped completely upon delivery when we were ready to leave. longer to finish the transaction than I would have expected. The vehicle was not peeped completely upon delivery when we were ready to leave. More

They did much much better this time. Last two times have a complete disaster. None none none none none none none none none none none a complete disaster. None none none none none none none none none none none More

David was very helpful! We knew exactly what we wanted and he made it happen. Denise was awesome as well, helping us complete our financing paperwork. Thank you both very much! and he made it happen. Denise was awesome as well, helping us complete our financing paperwork. Thank you both very much! More

Great service Friendly Service Representative. Overall interaction with dealer was a good experience The young lady who was on service desk was great. Good feedback during wait time interaction with dealer was a good experience The young lady who was on service desk was great. Good feedback during wait time More