Shottenkirk Toyota Granbury

I have been to this dealership twice and I thought my tire rotation was being completed. I wasn't expecting for the dealership to do it but at least a recommendation. I'm coming from a dealership that wa tire rotation was being completed. I wasn't expecting for the dealership to do it but at least a recommendation. I'm coming from a dealership that was doing it for free without me asking for it. More

david was an amazing sales rep who took into consideration how young I was and still helped me find what I needed in a good price range. consideration how young I was and still helped me find what I needed in a good price range. More

Great selection of trucks, nice salesman, decent prices. Would have preferred the dealer costs (conditioning, care plan) been revealed up front. But got a good deal on the end. Would have preferred the dealer costs (conditioning, care plan) been revealed up front. But got a good deal on the end. More

All the folks I dealt with were great, no complaints. However I found the truck I wanted online. I live in Dallas so I wanted to ensure its the truck I wanted, it was. However when we began to work out t However I found the truck I wanted online. I live in Dallas so I wanted to ensure its the truck I wanted, it was. However when we began to work out the financial end, the dealership had over $6k worth of dealer fees (that does not include TTL) on top on the list price that was shown online. I know it listed that there would be other fees, but $6K? You all should be transparent when fees are that much. I still ended up buying the vehicle, mostly because the truck I wanted was very hard to find right now. However, I would not recommend people using this dealership unless they start being more transparent with the "fees" More

I bought a new 2021 Tacoma from Shottenkirk Toyota and was advised that I would receive a 2nd key within a day or two. Called in a week when I hadn't heard back and was told by my sales person Hanna, tha was advised that I would receive a 2nd key within a day or two. Called in a week when I hadn't heard back and was told by my sales person Hanna, that since with was from a different dealership, they had the key and they would mail it to me. I called her again after another week and a half, left a voicemail advising that I still hadn't receive the key. After yet another week, I sent an email to the Manager and copied Hannah on it, stating I was still waiting for the key. I then went into the dealership, spoke to Hanna, who advised me she had been away on family a emergency and hadn't been able to get back me. She then told me she would submit a ticket through the service department to order a second key and would call me on Tuesday, "I promise." Thursday came around with no phone call and I called the GM. I was sent to a Sales Manager who advised me that due to a shortage, 2 keys were not being given on key start Tacoma's and I would receive one when they were once again available. However, the paperwork states, "Toyota would recommend that you advise your F&I Managers to communicate the current situation to all customers upon finalizing the purchase of the vehicle, in the event any concerns or questions are raised during the final paperwork." As you can see, Shottenkirk did none of this!!! All I got was the run around and they got my money. More

Everyone who helped us was very nice, informative and professional. I'm very happy we were able to walk in and start looking at vehicles with Chris. He helped us all day and was very nice. We are very ha professional. I'm very happy we were able to walk in and start looking at vehicles with Chris. He helped us all day and was very nice. We are very happy and grateful we had an amazing experience. Thank you. More

Chris and his helper did great... they are so nice really help us a lot . Took there time to help us.. very friendly people thank you help us a lot . Took there time to help us.. very friendly people thank you More

Had oil change appointment. Should be able to service appointments on time. Should not have to be there for 1 1/2 to 2 hours appointments on time. Should not have to be there for 1 1/2 to 2 hours More

Aryan was awesome. The finance man was awesome. They got me just what I needed. I will definely send friends there. Everyone was very nice. me just what I needed. I will definely send friends there. Everyone was very nice. More

The price wasn’t comparable to the service that was provided. I sent to much money for some one to tell me that my gas cap was loose. provided. I sent to much money for some one to tell me that my gas cap was loose. More