Shottenkirk Toyota Granbury

Help get my insurance kicked started. Couldn’t have done it without Matthew’s help in service department. I will recommend them for service, thank tou it without Matthew’s help in service department. I will recommend them for service, thank tou More

We had to buy Shottenkirk Customer Care which we did not want. Did not cover anything we needed. They told me they would get me a replacement key for my used vehicle we purchased and did not. want. Did not cover anything we needed. They told me they would get me a replacement key for my used vehicle we purchased and did not. More

Service Advisor Garland Robinson was very friendly, competent and efficient. Repairs were completed on time as discussed and at a fair price. Several other people with whom I had contact were also very competent and efficient. Repairs were completed on time as discussed and at a fair price. Several other people with whom I had contact were also very attentive and helpful. Thanks to all. More

David Bone was outstanding and delivered the highest customer service to me. I will always be his customer. This dealership has gone above and beyond my expectations customer service to me. I will always be his customer. This dealership has gone above and beyond my expectations More

David Bone is an asset to your company. Everyone was very nice and attentive. Can not remember the finance guys name but he was helpful as well. very nice and attentive. Can not remember the finance guys name but he was helpful as well. More

We met Juan Espinoza, he has great customer service. Showed us a few trucks, and we decided to get a new 2021. Thank you Juan!!! Showed us a few trucks, and we decided to get a new 2021. Thank you Juan!!! More

I came in for a 20k maintenance. I had been having trouble getting my gps to show up on my monitor and it was creating a dangerous situation when driving by myself and trying to us my phone for direct trouble getting my gps to show up on my monitor and it was creating a dangerous situation when driving by myself and trying to us my phone for directions. Hunter took the time to set up the car play and get the monitor working again! Thank you so much!!! More

Was by far the most pleasant experience I have ever had buying a car. The deal we worked online was exactly what I received at the dealer, no pricing games with finance or pressure to buy add-ons. Oscar Bl buying a car. The deal we worked online was exactly what I received at the dealer, no pricing games with finance or pressure to buy add-ons. Oscar Black was very good to deal with as our salesman, I would highly recommend asking for him on your visit. Joe Bayko in Finance dept. was awesome also. More

Rotated my tires but then did not air them up to the required pressure. Said they checked all the fluids and inspected everything but did not fill washer fluid. required pressure. Said they checked all the fluids and inspected everything but did not fill washer fluid. More

My main reason for service was to have my oil changed after 10K miles. Secondly a tire rotation. Garland decided I did not need an oil change and did not consult with me. When checking out, I learned of after 10K miles. Secondly a tire rotation. Garland decided I did not need an oil change and did not consult with me. When checking out, I learned of no oil change. To get the oil changed I waited 45 minutes longer than the 1 1/5 hours already waited. Garland did not apologize and acted like it was no big deal. It was to me. An apology goes a long way. More