Shottenkirk Toyota Granbury

I Bought a $45,000 truck with 25,000 miles on it from Schottenkirk. I Immediately noticed the difference in personnel with their new Atlanta team. It was a used car salesman experience to the max through Schottenkirk. I Immediately noticed the difference in personnel with their new Atlanta team. It was a used car salesman experience to the max through the buying experience. I tried to call several times to get my house keys back but never could get through or get a callback because they already had my money. Three weeks after the purchase my power steering went out. I took it to the dealer to see what could be done. Power steering isn’t covered by the ironically named “Schottenkirk Care” package I purchased with my truck. I was told that the only option I had was to get the power steering replaced for $3,000 and 15 hours of labor. After speaking to the manager and being told yet again there is nothing they can do I took it to Christian brothers and had them quote me $1,600 for a 6 hour labor job. I will purchase my next Toyota (because I am incredibly loyal to Toyota customer) from any other dealership available. My wife posted this to our local community’s Facebook page and received a dozen responses with similar stories within 5 minutes. I am an incredibly loyal customer when treated right. This wasn’t my first experience at Schottenkirk, but it will be my last. More

We needed a new battery for our FJ Cruiser and it went quickly at our appointment time. Thanks! The service department waiting area is clean and well set up for safe and comfortable waiting. quickly at our appointment time. Thanks! The service department waiting area is clean and well set up for safe and comfortable waiting. More

Shotenkirk Toyota is horrible ordered a truck from them in September 1920 and they told me that it would be here in January. They didn’t even order it till January 19 finally come in May 18 didn’t have spr in September 1920 and they told me that it would be here in January. They didn’t even order it till January 19 finally come in May 18 didn’t have spray in bedliner or step rails. Not only that they jacked the price 4500.00 including a Shotenkirk appearance package for 1995.00 that I didn’t want. They told me that they wouldn’t sell me the truck without the appearance package. They told me that I could go home and think about it and call them the next day. I called them the next day and they told me that they had already sold the truck. Bottom line is if you want to pay too much for a vehicle or you want to get screwed on a purchase go ahead and buy there. If you don’t want to get screwed go somewhere else. Have papers to prove what I’m saying Nobody there seams to be able to deal with honer or morals. Buyer beware. More

Excellent customer service. Attention to detail. Booking is easy and my vehicle is alway taken in as soon as I arrive. Waiting room is clean and comfortable. is easy and my vehicle is alway taken in as soon as I arrive. Waiting room is clean and comfortable. More

I take my fleet vehicles to get cleaned and serviced. They always come out better than expected. The service is fast and always done correctly They always come out better than expected. The service is fast and always done correctly More

It took two trips to the dealership, but second time all replacement parts were on site and recall repair service went smoothly. Clear communication and follow through. replacement parts were on site and recall repair service went smoothly. Clear communication and follow through. More

Everyone is always very friendly and helpful! It is always a pleasure to come in for any need that we have. Keep up the good work! always a pleasure to come in for any need that we have. Keep up the good work! More

The sales staff was ok. The finance guy is rude. You sold me a used car with the cvc joints going out. This should have been fixed before the crossover was sold. Very disappointed. me a used car with the cvc joints going out. This should have been fixed before the crossover was sold. Very disappointed. More

Waited there for 2.5 hours (even though I was there when they opened) before they decided to tell me that the vehicle we already had a deal on had been sold the day before. Waited another hour before I got they opened) before they decided to tell me that the vehicle we already had a deal on had been sold the day before. Waited another hour before I got put my hands on a vehicle. Not the best experience to say the least. More

From sale to service everyone is knowledgeable and courteous. Oscar Black is by far the best salesman and knows exactly what buyers are looking for. courteous. Oscar Black is by far the best salesman and knows exactly what buyers are looking for. More