Shottenkirk Toyota Granbury

Horrible! Drove close to 3 hours to come look at a used vehicle that had a flat tire when I arrived so couldn’t even test drive. The other vehicle I spoke to your sales person about wasn’t even on your lo vehicle that had a flat tire when I arrived so couldn’t even test drive. The other vehicle I spoke to your sales person about wasn’t even on your lot! Total waste of my time and gas. More

The staff always greets us quickly and asked what service is needed and show you the waiting area. They always service my vehicle with great care and are very timely. is needed and show you the waiting area. They always service my vehicle with great care and are very timely. More

The service center was quick and efficient. The body shop was not great. Had money stolen from my console in the paint and body shop. About $20.00 in coins. was not great. Had money stolen from my console in the paint and body shop. About $20.00 in coins. More

My experience with Jeff Logan was a positive one. He is courteous & respectful. He understood my needs & did his best to achieve all of them. I would definitely recommend him courteous & respectful. He understood my needs & did his best to achieve all of them. I would definitely recommend him More

I think it would be nice to have had the car washed before I picked it up. It’s a little detail that makes your customer service just a little better than others. before I picked it up. It’s a little detail that makes your customer service just a little better than others. More

Had a wonderful experience. Very smooth from the time I walked in to meet the salesman, to the time I signed paperwork to walk out with my new vehicle. walked in to meet the salesman, to the time I signed paperwork to walk out with my new vehicle. More

They got us in same day, and communicated all repairs. The staff was professional, and easy to work with. Check out was quick, and the staff was very friendly. The staff was professional, and easy to work with. Check out was quick, and the staff was very friendly. More

Sales were good mr black was great .I did not like that Sales were good mr black was great . I did not like that I had to buy the warranty for 6 Month they would not remove it . It cost me $1900 more Sales were good mr black was great . I did not like that I had to buy the warranty for 6 Month they would not remove it . It cost me $1900 more for the truck. Then I had to wait 2 hrs to see the finance guy. I also walk out on the deal. More

Too many promises that they didn't keep. Car had hail damage when delivered that it did not when signed paperwork and dealer would not take care of it. Terrible customer service. Added $2500 for recond damage when delivered that it did not when signed paperwork and dealer would not take care of it. Terrible customer service. Added $2500 for reconditioning and vehicle still had minor issues that they wouldn't fix More

Great vehicles, but left me responsible for getting state inspection but didn’t bother to tell my husband or father that. When we first purchased the vehicle they had Hunter reliever the paperwork so I could inspection but didn’t bother to tell my husband or father that. When we first purchased the vehicle they had Hunter reliever the paperwork so I could sign it since I couldn’t be present when my husband was. When he arrived he was super rude and did nothing but complain about his job and having to bring the papers to me so I could sign. On top of that, we never received our car paperwork that we signed for our car. I called the dealership 3 or 4 times a week and was always given the response we will have someone call you. Finally after a month of that I just went and got it myself. While I was there doing the inspection (that should have been done prior to me recidivist the vehicle) they tell me the battery is crap and I need a new one now. What?! And guess what their customer care warranty doesn’t cover it and neither does the 6 month/ 6,000 mile warranty I have either. Surprise! Surprise! More