Shottenkirk Toyota Granbury

Disappointed in service, technician and had car in multiple times for same problem and still are having issues. I do not have confidence in the shops ability. multiple times for same problem and still are having issues. I do not have confidence in the shops ability. More

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Shottenkirk Toyota is a good dealership. The folks there are courteous and professional. They take good care of my vehicles and they go out of their way to help. They are easy to recommend. are courteous and professional. They take good care of my vehicles and they go out of their way to help. They are easy to recommend. More

**EDITED REVIEW AFTER I HAVE CAR IN HAND THEY PRESSURE YOU TO REVIEW BEFORE YOU EVEN FINISH PAPERWORK** Friday night we purchased a used Tahoe, and have bought from them in the past. Kingston was our s YOU TO REVIEW BEFORE YOU EVEN FINISH PAPERWORK** Friday night we purchased a used Tahoe, and have bought from them in the past. Kingston was our salesman this time and he helped us get into the car we wanted which was great! Had no issues but since we were there until 10:30PM they would put us in a loaner until tomorrow because the Tahoe had to be serviced and detailed. Come Saturday i called about 10:30am asking for an update, no call back. 12:30 call the sales manager for an update said xxxx have someone call me, no call back. 5:30 i call again, said they need brake pads they wont be in until Monday. Okay finally i get the update I’ve been trying for! Monday comes, i call after work about 3:30 said it should be ready. I get home head out, about 4:30 service dept says they’re done with it and its in detailing. I get there about 5 expecting maybe 30 minutes to wait. After multiple check ins they finally bring my car around at 8:00 to find out they didn’t detail it at all. Multiple missed spots for a 3 HOUR DETAIL. Kingston said he would set us up for a free one in the near future and make sure it was done right. I get my 3 year old and my 8 month old loaded and everything moved over, get in, two low tires.. i mention it, they open up the service center, air up the tires and send me on my way. After pointing out how air pressure got missed in service and the tires look pretty rough( which we missed because we bought the car in the dark Friday night and Kingston said “oh they are like new tires” when we asked.), i end up with a flat tire driving down the highway heading home. Being so late i find the hole, which is an obvious nail hole thats been there for a while, plug it and air it up to get back home. I called Zeb, a sales manager today, he said bring it by before 5 so he and service could look at it. I took off work early get there, find out the tires are 8 years old, dry rotted around the tread and sidewall inside and out. He gave a great effort trying to correct the issue but the general manager would only budge with a “we will pay mount and balance(65$) and you pay for the tires at cost. 500-1000$ “ or we will just dissolve the deal and put me back in my original trade-in. We are happy with the vehicle and i decided to walk away from the “deal” they offered me. HORRIBLE communication between departments and with the customers themselves. A giant joke of a well run dealership, Zeb really tried to help us out but at the end of the day, everything added up, i will NEVER be back for anything. Definitely no service and definitely not a car, after this nightmare type of 4-5 days! So sad this is what i have to type, but horrible experience. More

Oscar was an outstanding salesman, but the dealership adding about $1900 as "reconditioning" plus a mandatory policy covering glass and paint etc that raised the price significantly above what was advert adding about $1900 as "reconditioning" plus a mandatory policy covering glass and paint etc that raised the price significantly above what was advertised. We were able to negotiate it down some, but were told that this is "policy" for most dealerships now. The truck is just what we had been looking for, and they replaced a switch on the passenger's automatic seat and a chip in the windshield that was missed by them on the initial inspection. Other than the unexpected added cost I would have rated them 5 stars More

terrible behind the scenes people. adv one price sell for another. Changed finance comp until they got the deal they wanted. We Paid it off. another. Changed finance comp until they got the deal they wanted. We Paid it off. More

after 1 week of waiting for the repairs to be done i still have not received my vehicle. they keep telling me they havent gotten the parts yet. i am very dissatisfied. still have not received my vehicle. they keep telling me they havent gotten the parts yet. i am very dissatisfied. More

Excellent - Took my Toyota vehicle in for service. Forgot to mention I needed an inspection. I was able to come back later the same day and get the vehicle inspected to mention I needed an inspection. I was able to come back later the same day and get the vehicle inspected More

after a week of deliberation i finally got the vehicle i wanted only to be told it would have to be repaired before it left the lot. and after another week of waiting for the repairs to be made i was told t wanted only to be told it would have to be repaired before it left the lot. and after another week of waiting for the repairs to be made i was told they were still waiting for parts. since when is it ok for a dealership to sell a vehicle that cannot pass safety inspection? needless to say i am still waiting for the vehicle and am very dissatisfied on how they handled this. i will not be recommending them to anyone. More

Very nice. Quick & efficient Very friendly staff & we Very nice. Quick & efficient Very friendly staff & we had Jacob to keep us company while we waited. Great experience all the way around. Just awesom Very nice. Quick & efficient Very friendly staff & we had Jacob to keep us company while we waited. Great experience all the way around. Just awesome! More