Shottenkirk Toyota Granbury

Highly recommend Shottenkirk Toyota Granbury. Worked with Dakota Lewis. They will work with you to get you in the vehicle you want. Financing will explain every question you have about the paperwork. with Dakota Lewis. They will work with you to get you in the vehicle you want. Financing will explain every question you have about the paperwork. More

I called the dealership to see about scheduling service for my Toyota Tacoma and they fortunately had an opening for me to bring it in. It took about an hour or less. A very kind and helpful group shottenk for my Toyota Tacoma and they fortunately had an opening for me to bring it in. It took about an hour or less. A very kind and helpful group shottenkirk More

I was disappointed that with an appointment, an oil change took two and a half hours. This experience is different from my experience in the past. change took two and a half hours. This experience is different from my experience in the past. More

The vehicle we purchased was advertised online for $5000 less than what they sold it to me for. I fell for the old "dealer add on fees" trick. less than what they sold it to me for. I fell for the old "dealer add on fees" trick. More

PURCHASED A CASH CAR. TOLD ME IT WOULD BE READY FOR PICK UP OR DELIVERY NEXT DAY AFTER THEY REPLACE A TURN SIGNAL BULB AND BALL JOINTS...AND I WOULD RECEIVE A CALL... NEVER GOT A CALL... COMMUNICATION CONTI UP OR DELIVERY NEXT DAY AFTER THEY REPLACE A TURN SIGNAL BULB AND BALL JOINTS...AND I WOULD RECEIVE A CALL... NEVER GOT A CALL... COMMUNICATION CONTINUED LIKE THIS WITH VERY LITTLE CONTACT FOR 4 MORE DAYS STILL WITHOUT THE CAR BEING READY... I THREATENED TO RETURN IT AND ONLY THEN DID THEY SEEM TO HAVE A SENSE OF URGENCY... FINALLY 8 DAYS AFTER I PURCHASED THE CAR WAS IT DELIVERED. BUT IT GETS WORSE... AFTER ALL OF THIS TIME, THE PARTS THAT WERE SUPPOSED TO BE ADDRESSED WERE NOT. NO BALL JOINTS, NOR BULB... THIS IS UNEXCUSEABLE FROM A TOYOTA DEALERSHIP... I AM SHOCKED THAT THIS IS HOW THEY TREAT THEIR CUSTOMERS... #PATHETIC More

The original price was 44,282.00 and my wife asked to go down to $42,000 or we walked out. We did and they came after us and offered $42750 verbally. We ended up pay 46,776 before tax and other misc charge. down to $42,000 or we walked out. We did and they came after us and offered $42750 verbally. We ended up pay 46,776 before tax and other misc charge. We are very disappointed and will do review on Google and Yelps based on honesty and truthfulness. More

Tyler and Ryan were awesome to work with. If we ever need another vehicle we will be sure to see them again . Thanks again for helping us find the right vehicles for us! another vehicle we will be sure to see them again . Thanks again for helping us find the right vehicles for us! More

The service was fine, but it took an hour and a half. That is the longest time I have ever spent for an oil change and registration inspection. That is the longest time I have ever spent for an oil change and registration inspection. More

They sold me a vehicle that was not functional. After investigation, I found they knew of the problems on this vehicle prior to the sale and did not repair them. I returned the vehicle within an hour aft investigation, I found they knew of the problems on this vehicle prior to the sale and did not repair them. I returned the vehicle within an hour after the purchase and asked to void the transaction and receive my trade back. They said I could buy my trade back by trading the vehicle I had just purchased plus 13,000. I only got 11,000 for my trade. I told them the vehicle was not functional and they said if I left it at the shop, they would look at it. A few hours later, they called and said my vehicle was ready and nothing was wrong with it. When I returned, the vehicle had been detailed, which makes me wonder if they even looked at it. I had personal belongings in the vehicle prior to them detailing it, which were removed from the vehicle. They said they did not have the belongings and refused to replace them. The following day, a check engine light came on in the vehicle for no boost. I once again returned the vehicle to the service department. They had the vehicle for 10 days and replaced both turbo. When I got the vehicle back, it still wasn't running properly. It had no power and was overheating. I took it to another shop in town, and they said the water pump was bad and the turbo inlet duct was cracked. In addition, there is a problem with the rear locker that causes it to spuriously lock while driving down the road which needs repaired. Shottenkirk told me to bring it back and they would repair it, but this will be the third time they have had the vehicle for repair, not including the "inspection" they performed prior to the sale. If they cannot properly diagnose and repair the vehicle the first 2 times, what makes me think the third time will be different? I traded in a perfectly good truck on this vehicle. Right now, I have owned this $26,000 vehicle for 21 days, and have only been able to drive it to the repair shop and back to my house with the exception of one 50 mile round trip prior to the check engine light coming on. While some of the staff are friendly and went out of their way to help me, I have no faith in the organization as a whole to operate with integrity and to actually sell quality vehicles or to repair vehicles they sell after the sales is complete, even with the Shottenkirk care package that they require you to buy. On a side note, none of the people I have interacted with at the dealership are listed on this page, but it requires me to mark an individual, so I just picked one. Sorry Chris. More

The employees here were very knowledgeable and helpful! I had been to multiple dealerships before coming to this one looking for a Toyota 4Runner and their price was unbeatable! They made the buying process had been to multiple dealerships before coming to this one looking for a Toyota 4Runner and their price was unbeatable! They made the buying process run smoothly! More