Shottenkirk Toyota Granbury

I always have a positive experience when visiting the service department. They are quick to assist, are knowledgeable and courteous. Chad gave me updates during my most recent visit. The waiting area is service department. They are quick to assist, are knowledgeable and courteous. Chad gave me updates during my most recent visit. The waiting area is clean and comfortable. More

Dealership does not want to come down from original prices and when they do, it’s on a vehicle that should already be lower in price. I don’t believe that the vehicle does go through the inspection com prices and when they do, it’s on a vehicle that should already be lower in price. I don’t believe that the vehicle does go through the inspection completely before being sold and if it does, there have been major things missed before. More

The service department is helpful, friendly and professional. In this case the problem was quickly and accurately diagnosed, repair and parts quoted and parts obtained. Once parts were received the professional. In this case the problem was quickly and accurately diagnosed, repair and parts quoted and parts obtained. Once parts were received the repairs were quickly completed. More

From sales man to finance person, we would rate them a 20 star rating “excellent service.” star rating “excellent service.” More

Tough market to find a good deal and the right vehicle, but Shottenkirk had the truck we needed. Thanks to Ryan for personally getting the vehicle to us and making sure it was ready! but Shottenkirk had the truck we needed. Thanks to Ryan for personally getting the vehicle to us and making sure it was ready! More

Having to wait nearly two hours for an oil change, when an appointment is scheduled is ridiculous. I see no reason to return to the dealership since I now am paying for my service. an appointment is scheduled is ridiculous. I see no reason to return to the dealership since I now am paying for my service. More

Dumb enough to buy the car after the pathetic service. Drove from Austin Texas (school) to permanent home in Dallas. then drove 70+ miles to dealership. Person i was talking to on phone (Juan- not ther Drove from Austin Texas (school) to permanent home in Dallas. then drove 70+ miles to dealership. Person i was talking to on phone (Juan- not there when we arrived) told me 3 used trucks would be waiting for me to drive. Only 1 of 3 were there. Other 2 were at Recon shop in where ever. Bought a truck from them- stupid. They had this truck which was listed on their website and was told it would be there for me to see/drive. it was at "recon" at another 1 of their dealerships that was some 1 hour drive away. Play this stupid game of having salesperson try to get you to sign something and then goes and hides w/ finance and then finance guy comes out and then all get lost for another 30 minutes. Arrived at 515 PM and did not leave until 1030 PM. Dumb- drove the car for some 10 minutes at 930- 945 PM. Really dumb will be determined with the test of time on the truck. Not once did anybody offer a drink or something to eat despite being there since 515. They were concerned when we wanted to got to get something to eat that we would be leaving. Post our experience, they send some text asking us to rate them. Rated them poorly but do you think they give a flip? Call you back to ask you what they could have done. Heck no they did not call. a more Sr. salesperson (David- he drove to get the car) tells us that newer salesperson (Corey) should not have promised to drive the car to living school town in Austin. newer salesperson Corey who covered for Juan (did not have 2 of 3 cars there as he said would be there) did as best as likely allowed to do. At least finance guy was smart enough to tell us that if salesperson said they would drive it that they would drive it. i could keep on going. None of below sales people are who we work with. Sr Salesperson David said all things would be fixed- car was smoking when we test drove and sure enough car was driven to Austin by salesperson Corey. Guess what sure enough it still smokes. Have Mr. Shottenkirk give me a call More

Do not buy from this dealership. They listed pricing on a used car, then raised it by $3,000.00 when we were on site to buy. The salesman stated the car was mispriced and we had to buy extras to equal the $3 used car, then raised it by $3,000.00 when we were on site to buy. The salesman stated the car was mispriced and we had to buy extras to equal the $3,000.00 or do not buy it. Dishonest would be kind to describe this dealership. More

Very pushy about including their service plans in the price. Nice dealership, but service after the purchase has been poor. price. Nice dealership, but service after the purchase has been poor. More

Got a really good price for my old truck but did not need the Shottenkirk Car Care package. I do not live in Granbury and will not be able to use it anywhere I would like. the Shottenkirk Car Care package. I do not live in Granbury and will not be able to use it anywhere I would like. More