Shottenkirk Toyota Granbury

after a week of deliberation i finally got the vehicle i wanted only to be told it would have to be repaired before it left the lot. and after another week of waiting for the repairs to be made i was told t wanted only to be told it would have to be repaired before it left the lot. and after another week of waiting for the repairs to be made i was told they were still waiting for parts. since when is it ok for a dealership to sell a vehicle that cannot pass safety inspection? needless to say i am still waiting for the vehicle and am very dissatisfied on how they handled this. i will not be recommending them to anyone. More

Excellent - Took my Toyota vehicle in for service. Forgot to mention I needed an inspection. I was able to come back later the same day and get the vehicle inspected to mention I needed an inspection. I was able to come back later the same day and get the vehicle inspected More

The service is generally quick and everyone is friendly and helpful. I have always had my vehicle serviced at this location and will continue into the foreseeable future. and helpful. I have always had my vehicle serviced at this location and will continue into the foreseeable future. More

You could have told me my complimentary maintenance was over before you charged me $100 for a simple oil change and a fire rotation. Shame on you over before you charged me $100 for a simple oil change and a fire rotation. Shame on you More

Very nice. Quick & efficient Very friendly staff & we Very nice. Quick & efficient Very friendly staff & we had Jacob to keep us company while we waited. Great experience all the way around. Just awesom Very nice. Quick & efficient Very friendly staff & we had Jacob to keep us company while we waited. Great experience all the way around. Just awesome! More

I took my 2014 Camry because it would not start, but would jump start right away. Chad was our service advisor and he had the car checked out and working in no time. He even addressed a concern on the b would jump start right away. Chad was our service advisor and he had the car checked out and working in no time. He even addressed a concern on the battery cable, explaining that it was part of the wiring harness and in good shape. Chad is a definite asset to the service department. More

I have took my Ford fusion to get the rear bumper fixed. They wouldn't give me a loaner car. They can only fix it on Thursday They wouldn't give me a loaner car. They can only fix it on Thursday More

The attendant didn't go over what was done to my car. They usually wash it, but this time didn't even wash the windshield. They usually wash it, but this time didn't even wash the windshield. More

Long wait period the day of purchase. Not very friendly. The 4 Runner I bought was on lot however after deal was done I was told it hadn’t been inspected yet and I needed to pick it up the next day! Came ba The 4 Runner I bought was on lot however after deal was done I was told it hadn’t been inspected yet and I needed to pick it up the next day! Came back the next day and had to wait hours before it was ready. Poor communication between your employees. I have always bought my vehicles from Toyota and have never had this poor of an experience More

Painless and easy buying process. Josh was straight forward with no hagling. I would highly recommend anyone looking for a new vehicle to give them a shout. forward with no hagling. I would highly recommend anyone looking for a new vehicle to give them a shout. More