Shottenkirk Toyota Granbury

I was met promptly and the service rep knew what I needed to have done. My vehicle was processed efficiently and the job was completed ahead of schedule. Everything went smoothly. to have done. My vehicle was processed efficiently and the job was completed ahead of schedule. Everything went smoothly. More

The actual repair for the recall did not take very long, approximately one hour. When I got in the car there were several grease spots on my seats. I thought a service technician would take better care when approximately one hour. When I got in the car there were several grease spots on my seats. I thought a service technician would take better care when sitting in someone else’s car. Also, I have been trying to have my address changed in your records for the last 3 1/2 years. I have requested this every time I come in for service, and no one seems to be able to get it changed in your computer system. I’m not sure if it’s incompetence or laziness, very frustrating!! More

Came in for State Inspection and they got to it right away. I come here for all of my automotive needs. They can work on anything not just Toyota's . A full service dealership with a great Sales and Serv away. I come here for all of my automotive needs. They can work on anything not just Toyota's . A full service dealership with a great Sales and Service Department !!! More

I received prompt and courteous service. The tech that signed me in was nice and professional. The clerk that handled my paperwork was also nice. The waiting area was clean and well kept. Overall a good e signed me in was nice and professional. The clerk that handled my paperwork was also nice. The waiting area was clean and well kept. Overall a good experience. More

I dropped the car off in the morning. The work was done in the time I was told. The staff was a friendly as ever. in the time I was told. The staff was a friendly as ever. More

Garland was terrific. She had a handle on everything that came up and handled it in such a great way. Our car was delivered as promised came up and handled it in such a great way. Our car was delivered as promised More

Could not have had a worse experience. After numerous phone calls with a sales associate, I set up a time to go look at 3 different trucks that they supposedly had on the lot. After arriving to the deale phone calls with a sales associate, I set up a time to go look at 3 different trucks that they supposedly had on the lot. After arriving to the dealership I was informed that only one of the cars was available to test drive and that they would bring the other two trucks over. Hours later, they brought one more truck over. We ended up not leaving the dealership until close to 10pm. When we test drove the truck, we noticed smoke coming from the exhaust, which we were told would be assessed and fixed prior to delivery of the vehicle. Upon receiving the vehicle there was still smoke pouring out of the exhaust, and of course, less than 2 weeks after buying the vehicle, the check engine light went on. Shottenkirk could not be less helpful throughout this process, I would strongly discourage anyone from buying a vehicle from them. More

They went above and beyond by delivering my car to San Antonio, but I didn’t like the hidden fees and I’ve yet to receive a copy of my signed paperwork. It’s been several weeks since I signed the deal. T Antonio, but I didn’t like the hidden fees and I’ve yet to receive a copy of my signed paperwork. It’s been several weeks since I signed the deal. They wouldn’t give me a paper copy even though I was standing in their showroom. More

Great team who wants to get you a car. I will continue to go there provided we don't get lazy and use caravana next time. go there provided we don't get lazy and use caravana next time. More

First, let me say that Jeff Logan receives 100 stars, he is very honest, great integrity and he should be the #1 salesperson, not only for Granbury, Hood County, Texas but ALL of Texas. I told him what I wa is very honest, great integrity and he should be the #1 salesperson, not only for Granbury, Hood County, Texas but ALL of Texas. I told him what I was looking for and OH WOW I was never expecting to find such a great-looking truck for being 8 years old that looked brand new. He definitely delivered above and beyond what I was looking for. Once you tell let him know what you are looking for and needing in a vehicle, he will do his best to find it for you, he sure did with me. More