Shottenkirk Toyota Granbury

Service advisor was very unfriendly. Never said "hello" or acknowledged she heard my service request. No smiles and never left a message when calling by phone. or acknowledged she heard my service request. No smiles and never left a message when calling by phone. More

Convenient location for me. Busy. Clean and orderly business. Ive bought three vehicles from this location while before this ownership. My only concern is the lack of interaction with the people who w business. Ive bought three vehicles from this location while before this ownership. My only concern is the lack of interaction with the people who work here. More

Our rep was knowledgeable and helpful. He knew what he was talking about and was very helpful. Ryon Peterson thank you so much! With this being the first time I have ever bought a car it was painless as p was talking about and was very helpful. Ryon Peterson thank you so much! With this being the first time I have ever bought a car it was painless as possible. More

Group always provides great service. Greeted immediately and every associate listens first and makes sure they are clear with your issues and needs. Great consistency. and every associate listens first and makes sure they are clear with your issues and needs. Great consistency. More

Service department did a great job. Very knowledgeable and thorough and insured my car was clean and ready to go. Disappointed there is not a loaner car program as most dealerships offer and thorough and insured my car was clean and ready to go. Disappointed there is not a loaner car program as most dealerships offer More

It was extremely busy on Saturday evening when we pulled up. We didn't have an appointment and couldn't find the vehicle we wanted but Ethan Wilkins met us at the door and explained that he was finishing up up. We didn't have an appointment and couldn't find the vehicle we wanted but Ethan Wilkins met us at the door and explained that he was finishing up with a customer and could help us in a few. To make a long story short, he was able to find us a comparable vehicle which we drove away in within a few hours. Along with Ethan, Tyronne in finance along with several other team members made the experience pleasurable. I would definitely recommend Shottenkirk Toyota to anyone searching for a new or used vehicle. More

Take my car there every 5000 miles. Always do an awesome job. Everyone that works there are very friendly and helpful. They will advice you right then and there if there is any other recommendations that ne job. Everyone that works there are very friendly and helpful. They will advice you right then and there if there is any other recommendations that need to be done. More

Took car in for inspection and key fob battery. After an hour and a half, I walked around to search for an answer. All heads were down or looking at computers. A couple guys were on their phones. Not ONE sm hour and a half, I walked around to search for an answer. All heads were down or looking at computers. A couple guys were on their phones. Not ONE smile, no acknowledgement. If I hadn't walked outside, I may not have noticed that my rear end had a ding and 2 guys were discussing it. Someone there dinged my car! There were no loaners, so it couldn't get resolved that day. Exasperating and disappointing! More

The salesman, Oscar Black, and the finance guy, Ryan Little, were good to work with. I take issue with dealerships that charge reconditioning fees and customer care fees as those are ADP, additional dea Little, were good to work with. I take issue with dealerships that charge reconditioning fees and customer care fees as those are ADP, additional dealer profit. Trade in vehicles are purchased at wholesale or lower then sold at retail, generating profit. These add ons are taking advantage of the customers. More

Excellent experience. Very easy to work with. Would definitely buy from these guys again. Cory Franklin was great to work with. Outstanding dealership compared to others. definitely buy from these guys again. Cory Franklin was great to work with. Outstanding dealership compared to others. More