Shottenkirk Toyota Granbury

I have tried to get an explanation of the papers I signed. I have called and spoke to an individual and they said they would get back to me. No calls for a follow up. So many unanswered questions. I a signed. I have called and spoke to an individual and they said they would get back to me. No calls for a follow up. So many unanswered questions. I am not happy with this. I will never do business with them again. More

Always thoughtful and polite. Job is done quickly and efficiently. Very nice area to sit and wait on car and either watch TV or work. efficiently. Very nice area to sit and wait on car and either watch TV or work. More

excellent work, excellent work, excellent work, excellent work, excellent work, excellent work, excellent work, excellent work, excellent work, excellent work, excellent work, excellent work, excellent wor work, excellent work, excellent work, excellent work, excellent work, excellent work, excellent work, excellent work, excellent work, excellent work, More

Always a pleasant experience at the dealership, Cari is always so helpful with getting everything done in a timely manner. Garland is also very helpful. I have had a bad experience any time i have been the always so helpful with getting everything done in a timely manner. Garland is also very helpful. I have had a bad experience any time i have been there More

Can not get help with sale. P people I need are out of the office or never return calls trying is out of the office or not available. the office or never return calls trying is out of the office or not available. More

Our rep was knowledgeable and helpful. Excellent communication. He knew what he was talking about and was very helpful. Ryan Peterson thank you so much! communication. He knew what he was talking about and was very helpful. Ryan Peterson thank you so much! More

I was pulled over due to no dealer tag being given to me first time buying a car in Texas didn’t know the process. I also didn’t inspect the car enough it was not cleaned inside and has a bad ant problem. first time buying a car in Texas didn’t know the process. I also didn’t inspect the car enough it was not cleaned inside and has a bad ant problem. The visor mirror is broken and the gas pump is broken doesn’t stay closed; the pump is a replacement so no string to hold it in place. When I text my sales rep about the issues I got no apology and no response great way not to have a repeat customer in the future. I would not recommend this dealer unless your CAREFULLY inspect the car I paid too much for this car considering the extra issues. It’s an older car but that doesn’t mean after a sale you don’t even follow up, the car was also almost on E when I bought it. Most dealers put a full tank of gas in it. More

I was lied to from the first word to the last. I dont recommend this dealership. I wouldn't even if the vehicle was free. recommend this dealership. I wouldn't even if the vehicle was free. More

This is a Bait and switch company. The Listing price has more to it. There “Customer care” package must be purchased. I found the vehicle I wanted, and the sales manager wrote the monthly payment We ag more to it. There “Customer care” package must be purchased. I found the vehicle I wanted, and the sales manager wrote the monthly payment We agreed on down on a piece of paper and Had me sign. Then when I got to finance, and it was time to sign papers. The monthly payment was different then agreed upon. Almost felt like they were trying to slip more money into the deal. This happened twice while in finance. After I pointed it out to the finance guy the fort time, he then became very disrespectful, rude, and had an attitude no boss would approve of. It was almost as if he was trying to make me feel like the guilty one saying, “I guess I will have to eat it”. At that point, I wanted to leave but unfortunately didn’t. I felt the need to read the paperwork word for word, because he obviously didn’t want to. When asking what I was signing, the answers from him were short, and unhelpful. The only reason I might refer this company to anyone is because of the inventory, and that’s only if they feel they can look past the horrible customer service. More

I was happy with the experience and wait time. The only negative was the black marks/prints on the gray fabric on inside of driver door by handle when I got back in my car. negative was the black marks/prints on the gray fabric on inside of driver door by handle when I got back in my car. More