Shottenkirk Toyota Granbury

Terrible experience with this dealership! They like to post fake prices online and then add $4000 to it when you are ready to purchase. I was promised a detail of the car before leaving and they didn’t e post fake prices online and then add $4000 to it when you are ready to purchase. I was promised a detail of the car before leaving and they didn’t even touch the inside of the car. Barely washed the outside. More

Sales: great. Tyler and Nicole were awesome. Dealer prep Sales: great. Tyler and Nicole were awesome. Dealer prep and service: total crap. They claimed it was supposed to be serviced and detailed (and fuel Sales: great. Tyler and Nicole were awesome. Dealer prep and service: total crap. They claimed it was supposed to be serviced and detailed (and fueled). Left headlight was out and the service person argued with the salesman about it. When the make-ready guy brought it up, the salesman questioned why it wasn’t detailed. The kid said “it’s clean enough” and tossed the keys to the salesman. We took it back to be done and it was detailed, but not serviced. Excuses were made that it had been serviced before it was traded in. If that was the case, does that mean your ASE certified mechanics do not actually do a multi point when they take a trade? As a mechanic, I know a prime indicator of damage is visible upon draining the pan and checking the magnetized plug for shavings. As evidenced by a pep boys filter still on the vehicle (dated July) and RTV sealant dabbed on the plug (as a tamper seal), none of this had been checked. I also found the previous owners mail in the console void (poor detailing). Was the vehicle checked at all upon intake? Your sales manager had no clue and only offered weak excuses. It is an atmosphere where it is evident that management is afraid to confront service and make-ready personnel and that is a main reason for the perception of a lackadaisical operation. if you want more information, have a General Manager call me, I’m not jumping through hoops. More

everything went well I would buy from them again if they were not so far away were not so far away More

Attendant was courteous and they did a good job cleaning the car. Service was faster than normal. the car. Service was faster than normal. More

Does not advertise correctly! Have lower prices on line, and add several thousand dollars to price and add several thousand dollars to price More

Wonderful service!Everything was explained in detail & Wonderful service! Everything was explained in detail & all efforts were made to keep the price more than reasonable! Wonderful service! Everything was explained in detail & all efforts were made to keep the price more than reasonable! More

Everything went well and faster than I would expect . It was a great experience. You could say it was fun. was a great experience. You could say it was fun. More

Did not fix the issue after 3 trips. Replacement part failed or was failed when installed. Maybe it’s covid or maybe they are terrible. failed or was failed when installed. Maybe it’s covid or maybe they are terrible. More

If you want a sales person that really knows about cars look for Jeff Logan . He knows cars old and new . He will help you find the car you love and do his best to get you the best deal and out the door wi look for Jeff Logan . He knows cars old and new . He will help you find the car you love and do his best to get you the best deal and out the door with the keys in your hand . More

Very fast and easy to work with Ethan helped me though everything thank u so much for everything. Also a thanks to Tyrone for his help. everything thank u so much for everything. Also a thanks to Tyrone for his help. More