Shottenkirk Toyota Granbury

Lack of communication between staff, tried to sell service they just sold me. Not friendly customer service. service they just sold me. Not friendly customer service. More

Friendly knowledgeable staff from time of arrival through completion. Completes tasks in a timely manor with competitive pricing. completion. Completes tasks in a timely manor with competitive pricing. More

I had a 2:30 appointment and it took an 1 hour and 45 minutes to service my vehicle. I feel this is approximately 1 hour too long. I put that I would recommend this dealership to others but this is not minutes to service my vehicle. I feel this is approximately 1 hour too long. I put that I would recommend this dealership to others but this is not the first time I have had to wait too long. When I first bought this truck I was super pleased with the service departments time efficiency. More

Service takes entirely too long even with appointment. My appt was at 7:00 an I did not leave until 9:15 on a simple first check . I had to ask for my ticket so I could pay an leave after watching car My appt was at 7:00 an I did not leave until 9:15 on a simple first check . I had to ask for my ticket so I could pay an leave after watching car sit outside ready. Not a good experience but used only because it was close. More

I dropped off my vehicle for service after purchasing it two months prior. They came back and said that it needed spark plugs and new motor mounts. When I asked if they were covered under our warranty she s two months prior. They came back and said that it needed spark plugs and new motor mounts. When I asked if they were covered under our warranty she said that it was. When I asked her if she was sure she stated that she would have to go ask her boss. I waited and waited and finally walked around the corner to see her on the phone with the Weatherford Shottenkirk Toyota (where we actually purchased the vehicle) to find out which warranty we had. I had the paperwork in my purse, all she had to do was ask me. Then, when I asked her why the car needed spark plugs and new motor mounts after just passing the "100 point Inspection", she passed me off to my sales person. Not very knowledgeable or efficient. More

Awesome service especially the lady service advisor , she got my car in and out very quickly!! got my car in and out very quickly!! More

Great experience I would definitely recommend my friends and family to come and visit this dealership and family to come and visit this dealership More

Would recommend only because they have big inventory. Customer Service lacked. Had a scheduled meeting, that they were not ready for. Customer Service lacked. Had a scheduled meeting, that they were not ready for. More

Everyone was determined to get me in a car I wanted at a great price great price More

Huge inventory anything you could possibly be looking for,I'm sure they have! Excellent customer experience and our salesman, Dante was very helpful and appreciated finance guy ,Tyrone for his experience for,I'm sure they have! Excellent customer experience and our salesman, Dante was very helpful and appreciated finance guy ,Tyrone for his experience and expertise! More