Shottenkirk Toyota Granbury

Purchased 4 tires from previous Toyota dealer. New Toyota dealer wouldn’t honor warranty. Buy tires from walmart next time. dealer wouldn’t honor warranty. Buy tires from walmart next time. More

I use this dealership for all of my service. They do a good job at a fair price and have a nice waiting area. Plus I like the little shop within the store. good job at a fair price and have a nice waiting area. Plus I like the little shop within the store. More

I have purchased more than one vehicle from Shottenkirk. Service is good, staff is professional and friendly. Like others, I was concerned when Durant (who I had also purchased vehicles from) sold the deal Service is good, staff is professional and friendly. Like others, I was concerned when Durant (who I had also purchased vehicles from) sold the dealership tp Shottenkirk, as we had become accustomed to Durant's friendly, hometown approach to business. I am pleased to report that my fears were unfounded. Shottenkirk has exceeded the level of professionalism and customer service I had hoped for. I have had only one negative experience. This past visit, I attempted to make an appointment for service for my Hylander. I called the Service Department 3 times with no one answering. I finally called the main line and explained my frustration to the receptionist, who courteously apologized for the inconvenience and connected me to the Service Department. Again, no answer. I finally called the main line again, this time requesting to speak to the :"Dealership General Manager." In a matter of seconds, I was transferred to the Service Manager and made my appointment. All's well that ends well. Note: During one of the phone calls, I was asked to leave my name and contact number and someone would get back to me. I'm still waiting for that return phone call. More

Everyone was very helpful. The process was smooth and quick with no stress. Best car purchase experience!! quick with no stress. Best car purchase experience!! More

My first experience with your dealership…easy and quick service. I hope it continues Thanks! service. I hope it continues Thanks! More

Overall a miserable experience outside of leaving with the vehicle I wanted. They went above and beyond to attempt every sneaky dealer trick in the book - unnecessary add ons, murky math, quote me one thi the vehicle I wanted. They went above and beyond to attempt every sneaky dealer trick in the book - unnecessary add ons, murky math, quote me one thing then show me a completely different (higher) number and claim someone made a mistake - you name it they tried it. I still haven't had my trade-in paid off by them, but they've already put it up for sale on their site. Curious how they can sell a vehicle they don't have the title for yet. I wouldn't send my worst enemy here. More

Got in promptly and completed service in time indicated. Car was clean when returned to me Car was clean when returned to me More

I read often about how the locals do not like the car buying process at this dealership. I have never had a problem with the service department and give them credit for me not having to go through purcha buying process at this dealership. I have never had a problem with the service department and give them credit for me not having to go through purchasing another vehicle. My most recent visit, my 215,000 mile Camry got an oil change and a few belts replaced. Also two filters were replaced and the battery was serviced. For less than a monthly payment my car is ready for another 5000 miles. Garland was my service director and she did a great job. More

Customer service was horrible didn't even get my truck detailed when bought, salesman would not call me back detailed when bought, salesman would not call me back More

They were very friendly and helpful. The wait wasn’t long as I didn’t have an appointment . Thank you ! as I didn’t have an appointment . Thank you ! More