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Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center

West Burlington, IA

4.4
170 Reviews

170 Reviews of Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center

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March 28, 2024

Needed an oil change. They got me in right away and offered me coffee as I waited. Before I knew it my car was done. Very pleasant to come here. More

by luersrus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Luers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Shottenkirk Superstore responded

luersrus, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 28, 2024

Love Matt Luers! Thought I should have been given a better rate and a lower cost for my warranty. More

by KEENEEN23BRADFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Yoder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Luers
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Mar 28, 2024 -

Shottenkirk Superstore responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Superstore

March 28, 2024

The staff is fantastic at this dealership. They are always accommodating and helpful when I bring my car in for service. More

by SK-FERRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montel Timmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Nguyen
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Mar 31, 2024 -

Shottenkirk Superstore responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Superstore!

March 27, 2024

TOP NOTCH SERVICE. VERY PLEASED WITH THE SERVICE I ALWAYS GET FROM THEM. WILL ALWAYS RETURN More

by DAVESAVAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Shottenkirk Superstore responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Superstore!

March 22, 2024

Joel was great and took care of all my needs. Matt was friendly as usual. More

by BILLKES228
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel & Matt in service
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Mar 26, 2024 -

Shottenkirk Superstore responded

BILL, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Superstore!

March 15, 2024

It took 4 months to complete the work. They told me they had all the parts early on in the waiting period but then later said "it is finally be shipped". (Which one was right?? Nobody an More

by AHOWE77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unk
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March 13, 2024

Great service, the employees are very informative. Always willing to help with anything you may need. More

by jodychristofferson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
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Mar 14, 2024 -

Shottenkirk Superstore responded

jody, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Superstore!

March 08, 2024

Personnel were friendly and nice. The service desk / intake areas were clean and well maintained. Drop off and pick up were quick. More

by melvin.eward
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2024 -

Shottenkirk Superstore responded

melvin, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Superstore in the future!

March 04, 2024

More expensive than the Fort Madison store for the same service. Will consider going elsewhere in the future . More

by DEVANS1658
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2024 -

Shottenkirk Superstore responded

DEVAN, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Superstore

March 04, 2024

I purchased my 2020 KIA Soul near the end of 2019. The service department is excellent! They make sure all recalls and software updates are taken care of professionally! Friendliest people I've me More

by IM-LOVINLIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Mar 06, 2024 -

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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