Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center

Had to wait for the mechanic to arrive @9AM when my appointment was at 8AM. Service person said the appointment did say the customer would wait while the vehicle was being worked on, showed him the em appointment was at 8AM. Service person said the appointment did say the customer would wait while the vehicle was being worked on, showed him the email response from Zach when the appointment was made, and it clearly stated the customer would be waiting. Mechanic argued the recall was not covered and we would need to pay out of pocket, but when he was shown the recall papers, his only comment was, well that is not how Ford does it. Then the parts needed to be ordered, even though they knew a head of time what the issue was. Still waiting since July 14 if our parts have arrived at the store yet. The appointment was a waste of time, nothing was fixed only diagnosed. More

Shottenkirk has always given me great service kind courteous and quick nice to do business with. courteous and quick nice to do business with. More

OUR FAMILY HAS BOUGHT A FEW CAR`S FROM THE SHOTTENKIRK , ALWAYS LIKED IT WHEN THEY GREET US BY OUR NAME ! WE LIKE HOW THEY TREAT OTHER CUSTOMERS. KEEP UP THE GREAT WORK ! ALWAYS LIKED IT WHEN THEY GREET US BY OUR NAME ! WE LIKE HOW THEY TREAT OTHER CUSTOMERS. KEEP UP THE GREAT WORK ! More

Shottenkirk is the finest auto service center in Southeast Iowa. All others should take lessons for this dealership. Matt Weir is the best and most knowledgable in the servie department. Southeast Iowa. All others should take lessons for this dealership. Matt Weir is the best and most knowledgable in the servie department. More

Taylor at the front desk is amazing! !!!! She always treats me with so much care and respect and I always know what I have asked for will be done and she makes sure !!!! She always treats me with so much care and respect and I always know what I have asked for will be done and she makes sure More

Service department is great! !! Everyone is very friendly and helpful. We will definitely be back. 🙂 !! Everyone is very friendly and helpful. We will definitely be back. 🙂 More

Great Service as always! You service all our company vehicles. We have a Fleet of at least 10 vehicles you service You service all our company vehicles. We have a Fleet of at least 10 vehicles you service More

Quick, professional service for an oil change. Kept me informed of progress. Thank you, again. Kept me informed of progress. Thank you, again. More

Easy scheduling, great communication, prompt service, wonderful seating area. They completed my service call in a timely manner, and gave me feedback on upcoming services that may be needed. wonderful seating area. They completed my service call in a timely manner, and gave me feedback on upcoming services that may be needed. More

As always with Shottenkirk- a 5 Star performance. Made appointment to get recalls done, parts were on time, dropped truck off & received a call from them it was done, quicker than I expected. Even ca Made appointment to get recalls done, parts were on time, dropped truck off & received a call from them it was done, quicker than I expected. Even called before my appt date & asked to get an oil change & inspection included with the recalls, no problem. You always get a record of your service & what was found & what is recommended. You can then decide for yourself if you want to do it or have them do it. Doesn't get much easier than this. More