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Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center
West Burlington, IA
170 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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170 Reviews of Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center
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Verified Customer
September 29, 2023
Love this place! Love the people! Love the cafe! Good place for my truck needs. Love the people! Love the cafe! Good place for my truck needs. More
by NAKEDWOODSMAN
September 28, 2023
Horrible service department and pushy sales department. Took truck there for replacement motor. Matt their service advisor said it would take 4 to 5 weeks to get a motor in February 2023. Finally got a mot Took truck there for replacement motor. Matt their service advisor said it would take 4 to 5 weeks to get a motor in February 2023. Finally got a motor in August of 2023 after numerous calls and messages that was never returned. Then the price he quoted myself and yemm was a lie and ended up costing another $3000 cause he said he didn't think about turbos needing replaced when we all asked if the original price of 11000 covered turbos and he said yes. Well nope it didn't now. Then truck still had issues after getting it back 3 times from them and having it towed back. We had to replace battery which was over $200 and that wasn't issue. It was actually the fact that their guys don't know what they are doing and messed up wiring harness and melted main wiring harness. Now truck is throwing O2 codes again but no other Ford dealership will touch it cause shottenkirk touched it. So only place we found to cover it now it a Ford dealership 2 hrs away from us. So truck will go there now cause they at least found out that shottenkirk guys broke wire to O2 sensor when they disconnected them to see if they were giving bad turbo codes. Will never take another vehicle to them and we own 2 other Fords. And let's not forget that I left messages for GM and service manager and can't get them to call back either. They will just steal money from you and lie to you. Specially if you're a female. Just run and don't take your vehicles here. Instead went elsewhere and purchased a brand new 2023 cause I refuse to buy from them now as well. They have lost all my business. More
by mistymitchell86
Employees Worked With
Other Employees :
Matt Ford service advisor , Troy Patterson
September 21, 2023
The sales side is very pushy. Went there to look at a truck, just trying to see what the market is at and see what's out there. And the guy just kept trying to push a sale even th Went there to look at a truck, just trying to see what the market is at and see what's out there. And the guy just kept trying to push a sale even though I had told him I was just looking. The service department is mixed. I have had an ok time with them. A guy I work with would always get cut short an quart or so of oil. They are also fairly slow. More
by F150
Employees Worked With
September 09, 2023
MY EXPERIANCE WAS VERY PLEASANT. ALL OF THE PEOPLE TREATED MY WIFE AND I VERY WELL. ALL OF THE PEOPLE TREATED MY WIFE AND I VERY WELL. More
by SROTH57
September 08, 2023
Enjoyable experience buying my truck. A very reliable, courteous service department also. Recommend you give them a try. A very reliable, courteous service department also. Recommend you give them a try. More
by BOBMASCH
August 30, 2023
They are very nice and helpful. They work hard to get as good of deal as possible for their customers. They work hard to get as good of deal as possible for their customers. More
by Michellemcleland
Employees Worked With
