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Shottenkirk Nissan Rome - Service Center

Rome, GA

4.6
311 Reviews

311 Reviews of Shottenkirk Nissan Rome - Service Center

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August 12, 2024

I feel I was totally ripped off! Not only have you lost a customer for service, but a new car sell as well! I am giving you a really bad review. More

by REESESFASHIONGAL
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
No name
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Aug 12, 2024 -

Shottenkirk Nissan Rome responded

We are very sorry you had a bad experience last time you were here, I would like to hear about it and see if we can work towards resolving any issue you may have had and address anything we may have missed. My name is JT Laughridge and I am the General Sales Manager, I can be reached at 706-291-1981 or email at jtlaughridge@shottenkirk.com; I look forward to hearing from you and I apologize for the frustration.

August 08, 2024

I called and no one informed me to diagnose my car it would cost me $169. So once i arrived i was informed of this cost. Then it took an hour for them to tell me what was wrong. More

by KEYRAWELCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Chachua
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Shottenkirk Nissan Rome responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.

August 07, 2024

The people are always nice and that's what keeps me coming back need to be alittle cheaper on oil change More

by KDGREGORY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

Shottenkirk Nissan Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

August 07, 2024

Not to long to wait for service I like that. The staff goes out of their way to help me. More

by SONNY4521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

Shottenkirk Nissan Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

August 06, 2024

Fast quality work friendly staff that keeps you updated on the work being performed we are happy with their service More

by BKCREDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Shottenkirk Nissan Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

August 06, 2024

Very friendly, professional. I could take my car elsewhere for cheaper but come back for the staff More

by BRITJON38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Shottenkirk Nissan Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

August 01, 2024

Very friendly, professional. I wouldn't take my car anywhere else. I'm driving my 4th Nissen. More

by PAMSRICH1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Miranda
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Aug 02, 2024 -

Shottenkirk Nissan Rome responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Rome!

July 27, 2024

Trisden has been very helpful both times I have had to visit the service dept. More

by MELANIESILVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisden
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Jul 29, 2024 -

Shottenkirk Nissan Rome responded

MELANIE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

July 25, 2024

Had to return after driving a mile away because the info screen was locked up they shouldn’t return the vehicle to the customer if it hasn’t been checked More

by neilrc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Shottenkirk Nissan Rome responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Rome

Jul 26, 2024 -

Shottenkirk Nissan Rome responded

I have spoken directly to our crew and we agree that the vehicle should be returned to the client fully functional, service interval reset and ready to operate as designed for the customer. I appreciate your feedback and would invite you to give me a ring at 706-291-1981 to further discuss the matter; I would also like to offer you something from us to say thank you for your business and your important feedback on how we performed. JT Laughridge General Sales Manager

July 24, 2024

i was very happy with the service dept staff,3 different young men helped me at different times. joseph jackson More

by JACKSON.AUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Shottenkirk Nissan Rome responded

JACKSON, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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