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Shottenkirk Nissan Rome - Service Center

Rome, GA

4.6
311 Reviews

311 Reviews of Shottenkirk Nissan Rome - Service Center

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September 22, 2023

Good service friendly people all around. Would recommend for any concern they can handle it. More

by DUVALL474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Shottenkirk Nissan Rome responded

DUVALL474, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

September 22, 2023

Nice-but didn't seem to start on my scheduled appt. time because I saw my truck pulled in and left unattended for a while More

by DSMITH7912
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Duvall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Shottenkirk Nissan Rome responded

DSMITH7912, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Rome

September 21, 2023

Never have a problem when I bring my car in for service. Always lets me know what was done and/or needs to be done. More

by JTAYLOR633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Blake
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Sep 21, 2023 -

Shottenkirk Nissan Rome responded

JTAYLOR633, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

September 21, 2023

Trisden smith is the best oil changer y’all have he deserves a raise for his fast and efficient service on my truck! Great worker! More

by CHYANNEREECE34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisden Smith, Jamie Carter, Dalton Lloyd, Ronnie Blake, Dondra Edwards, Lauren King, Kristopher Nowakowski
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Sep 21, 2023 -

Shottenkirk Nissan Rome responded

CHYANNEREECE34, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit CHYANNEREECE34. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 19, 2023

Very thorough and attentive to quality. Great service and helpful. Matt does a fantastic job, More

by JOHNBISHOP13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Shottenkirk Nissan Rome responded

JOHNBISHOP13, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

September 18, 2023

Everyone seems to be service oriented and professionals Thumbs up👍service writers do a good job especially with me because my claim to fame is i am always misbehaving ‼️‼️‼️😂😎💃🕺🏿 More

by WAYNEBAILEY59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Carter, Dalton Lloyd, Brad McDevitt, Ronnie Blake, Dondra Edwards, Lauren King, Kristopher Nowakowski
Report | Print
Sep 19, 2023 -

Shottenkirk Nissan Rome responded

WAYNEBAILEY59, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

September 18, 2023

Great and fast service. The service department is always helpful when I come by to get an oil change! More

by SGBURKHALTER0816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Carter
Report | Print
Sep 18, 2023 -

Shottenkirk Nissan Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 18, 2023

Got me in quickly and did not try to sell me services I did not need! More

by KTERRELL0125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Shottenkirk Nissan Rome responded

KTERRELL0125, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

September 16, 2023

Really enjoyed the service come in no hassle, courteous writers work done in a timely manner. What more can I say? More

by DOUG@WILSERV.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Shottenkirk Nissan Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

September 13, 2023

Way over priced. The total was wrong by nearly $100 when I went to pick car up. This is not the first time of having inadequate service since Shottenkirk took over. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Chachua
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Shottenkirk Nissan Rome responded

Denise, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 so we can discuss some solutions.

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