Back

Shottenkirk Nissan Rome - Service Center

Rome, GA

4.6
311 Reviews

311 Reviews of Shottenkirk Nissan Rome - Service Center

Sort by
December 08, 2023

Very helpful employees did a great job explaining things clean showroom good coffee Need car wash working More

by MSBRENDAEVANS1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roderick King
Dec 10, 2023 -

Shottenkirk Nissan Rome responded

MSBRENDAEVANS, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

December 08, 2023

Was a easy experience but got 0 feedback on my inspection still wondering why my wheel is making a grinding sound when turned all the way to the left and right still also wondering why my engine lights on it More

by BRAYDONTURNER303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Duvall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Blake
Dec 10, 2023 -

Shottenkirk Nissan Rome responded

BRAYDONTURNER, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.

December 07, 2023

Today’s experience was great. Efficient and no charge as promised. Service representative delivered information about recall in easy to understand manner. Thanks More

by DBAKER4338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Duvall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton Lloyd, Ronnie Blake, Dondra Edwards, Lauren King, Kristopher Nowakowski
Dec 10, 2023 -

Shottenkirk Nissan Rome responded

DBAKER, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

December 07, 2023

I was very pleased with my visit, they got me in and out in a timely manner and everyone was very helpful and friendly. More

by FREEMANRANDY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Stallings, Ronnie Blake
Dec 10, 2023 -

Shottenkirk Nissan Rome responded

FREEMANRANDY, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

December 07, 2023

Great Service every time with attention to details and excellent communication . The service department listens attentively to descriptions of automotive issues and makes sure to clarify that they have it More

by JCEDWARDS4223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Blake
Dec 10, 2023 -

Shottenkirk Nissan Rome responded

JCEDWARDS, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 07, 2023

So far they have been good with servicing my vehicle. They have delivered great customer service in the service department and done a good job finding the problem and repairing my vehicle. More

by VICKSBOYY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Carter, Dalton Lloyd, Ronnie Blake, Dondra Edwards, Frances Hornbuckle, Lauren King, Kristopher Nowakowski
Dec 07, 2023 -

Shottenkirk Nissan Rome responded

VICKSBOYY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 05, 2023

Always made it easy to deal with. Would like the free car wash to open agsin. More

by TAASKEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Blake
Dec 06, 2023 -

Shottenkirk Nissan Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

December 03, 2023

People were great, but they put synthetic oil in my '06 sentra. I was told they put that in all the vehicles, then I was told by management that they had regular oil. I paid 70.00 for 3 quarts of oil inclu More

by Valley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Mcdevitt
Dec 04, 2023 -

Shottenkirk Nissan Rome responded

Valley, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Rome

December 02, 2023

5000 mile Oil & Filter change service only. Shottenkirk service coupon received via email accepted and used. Thanks More

by CA_TOW01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Miranda
Dec 04, 2023 -

Shottenkirk Nissan Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 01, 2023

Friendly service people. Explained the process and the potential charges well. Promptly finished work on my car and let me know when it was ready in a timely manner. More

by ANNSIMPSON99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Shottenkirk Nissan Rome responded

ANNSIMPSON, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

...
22
...