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Shottenkirk Nissan Rome - Service Center

Rome, GA

4.6
311 Reviews

311 Reviews of Shottenkirk Nissan Rome - Service Center

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December 14, 2023

They all did a great job but Matt was just AMAZING! Always explained everything to me More

by ROBINCHANDLER_CHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton Lloyd, Ronnie Blake, Dondra Edwards, Lauren King, Kristopher Nowakowski
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Dec 14, 2023 -

Shottenkirk Nissan Rome responded

ROBINCHANDLER, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

December 13, 2023

Shottenkirk Nissan is the only place I trust to change the oil in my vehicles. More

by JTHOMSON505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Carter, Dondra Edwards, Lauren King, Tori Arrington
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Dec 14, 2023 -

Shottenkirk Nissan Rome responded

JTHOMSON, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 13, 2023

Very professional and courteous service department. They have taken very good care of my vehicle and me over the years! More

by PHYLLIS.VICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Miranda, Jamie Carter, Lauren King
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Dec 13, 2023 -

Shottenkirk Nissan Rome responded

PHYLLIS, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 13, 2023

The service department had me in and out as soon as possible with a oil change and recall replacement of a drivers side air bag. More

by KEENEYHAROLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Blake
Report | Print
Dec 13, 2023 -

Shottenkirk Nissan Rome responded

KEENEYHAROLD, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 13, 2023

No issues. Service was fast and accurate. Helpfully made a future appointment for item that had to be ordered. More

by PETE40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Blake
Report | Print
Dec 13, 2023 -

Shottenkirk Nissan Rome responded

PETE, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 11, 2023

The service department staff has always accommodated my maintenance needs with quality excellent customer service. More

by DEH4ASJ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roderic (sales)
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December 10, 2023

My service was very prompt, the dealer was very friendly and on point with my car More

by LAURAANNIE1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Blake
Report | Print
Dec 11, 2023 -

Shottenkirk Nissan Rome responded

LAURAANNIE, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

December 09, 2023

The service advisor was helpful and was a pleasure to deal with. The waiting area was nice and comfortable. The staff at checkout was friendly and efficient. More

by DLTOLBR44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2023 -

Shottenkirk Nissan Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

December 09, 2023

Very kind service dept. Very expensive diagnostics! In kindness of service department, it helps soften the overall cost! More

by JELY1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dondra Edwards
Report | Print
Dec 10, 2023 -

Shottenkirk Nissan Rome responded

JELY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 08, 2023

Good customer service, a little expensive though. The service work that was done for me was done in a timely manner and seems to have been done properly. More

by DSMITH1200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Blake
Report | Print
Dec 10, 2023 -

Shottenkirk Nissan Rome responded

DSMITH, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

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