Shottenkirk Nissan Katy - Service Center

Will was very helpful and nice during my visit. He promised my SUV's oil change would be done in an hour and I wasn't sure because there were a ton of people waiting in the lobby, well he was right! I promised my SUV's oil change would be done in an hour and I wasn't sure because there were a ton of people waiting in the lobby, well he was right! I haven't had any issues with this Nissan dealership before... knock on wood! More

First time using this Nissan dealership since the ownership change. Have used this location since it was Autonation (then Katy Nissan). We are in often as we stay on top of vehicle maintenance. Didn’ ownership change. Have used this location since it was Autonation (then Katy Nissan). We are in often as we stay on top of vehicle maintenance. Didn’t reset oil or tire gauges nor did a wash and vac like previous companies. When one is performing service on a vehicle, it’s important to not over look small details as the customer needs to have confidence in service and not question “what else did the tech forget to do?” When having almost $1300 service done, I don’t think having an expectation for the technicians to be thorough and include a complimentary wash/vac is too much to ask. More

All the services are overcharged. The representative was in a hurry, did not have time to explain or talk to me “did you check your text?”. I did not like it at all! I's the only Nissan in the Katy area. We in a hurry, did not have time to explain or talk to me “did you check your text?”. I did not like it at all! I's the only Nissan in the Katy area. We do not have another choice. More

Staff very knowledgeable about recommended or required service. Enjoy viewing the mechanic video Sharing concerns and services. service. Enjoy viewing the mechanic video Sharing concerns and services. More

Service is quick and efficient. My murano has been maintains here for all her life. Will be back soon. maintains here for all her life. Will be back soon. More

I always love coming to this Nissan! They always take great care of me and only have me do the service that is absolutely needed. They never sell me unnecessary work. great care of me and only have me do the service that is absolutely needed. They never sell me unnecessary work. More

They were very quick with the service and had my car ready in 2 hours. ready in 2 hours. More

My sales person was mostly nice, the sales manager Mario (I think) sucked- I had a pre approval with my bank which they told me they take I drive an hour in traffic just for them to tell me they don’t want (I think) sucked- I had a pre approval with my bank which they told me they take I drive an hour in traffic just for them to tell me they don’t want to take it and the finance manager says it’s because my $35000 car wasn’t enough money for them to use outside financing that they told me that they take so they piled on things I did not want which forced me out of things I did want to pay for. I would never recommend them, More

Jaime was awesome as always. My car was repaired and on time. Thank you for the excellent service time. Thank you for the excellent service More

Jaime took good care of me and answered all my questions. I appreciate him saving the parts i needed to do the job I appreciate him saving the parts i needed to do the job More