Shottenkirk Nissan Katy - Service Center

I love the customer service. I love the videos to let me know what's going on with the car. Just a suggestion..a carwash would be nice after the oil changes. know what's going on with the car. Just a suggestion..a carwash would be nice after the oil changes. More

The service dept tried to upsell me on unnecessary items. Also I needed the break switch replaced which I was told it would be $618. After I called to ask why this switch would go out so early on my vehicle Also I needed the break switch replaced which I was told it would be $618. After I called to ask why this switch would go out so early on my vehicle and that I felt it was a faulty item. As well as it being something that was a recall several years back. Then I was told they could replace it for $100. I felt I was being taken advantage of. Why all of a sudden they were able to drop the price. Had I not called I would have been charged the $618. Also I needed an oil change. I realized the sticker with the date & mileage had not been changed. Which I thought ok no big deal, they just forgot. Well now only 3 days later my warnings are going off that I need an oil change. Now I am not sure if the oil was changed or not but I was charged for it. I will be contacting Nissan North America about this as well. More

They did a great job and very one at the location was super helpful, keep up the great work. super helpful, keep up the great work. More

Thank you for your service Mr Weeks have a great day and enjoyed working with you enjoyed working with you More

They are very respectful in offering and telling me what the vehicle needs to be replaced and they accept my answer and easily explain the action to be taken. the vehicle needs to be replaced and they accept my answer and easily explain the action to be taken. More

I am happy with the service I received. Although I had no service appointment, I was well received and attended to promptly. Great service. Thank you. service appointment, I was well received and attended to promptly. Great service. Thank you. More

Dion Weeks, my service advisor, did an outstanding job. He kept me updated throughout the repair process, he was on top of things, and proactively spoke with Nissan Corporate Office to make the process run He kept me updated throughout the repair process, he was on top of things, and proactively spoke with Nissan Corporate Office to make the process run smoother. Dion definitely made my experience better with an otherwise tedious transmission replacement. More

Requested work was done quickly and properly. Service kept me informed of all actions on the car and estimated completion time. Also nice to see that waiting room furniture has been replaced with new. kept me informed of all actions on the car and estimated completion time. Also nice to see that waiting room furniture has been replaced with new. Still could use some new colors besides battleship grey. More

Was very pleasant nice got me in and out fast was very detail will be going back detail will be going back More

They are amazing and provide the best customer service. Dion was so helpful and patient with me . Next time I need more work I’m coming back to this location. Dion was so helpful and patient with me . Next time I need more work I’m coming back to this location. More