Shottenkirk Nissan Katy

2017 Tital Died I have used this dealer for oil changes and they have been ok. My 2017 Titan I purchased new died after only 18 months. Brought it in on Friday at 2 I have used this dealer for oil changes and they have been ok. My 2017 Titan I purchased new died after only 18 months. Brought it in on Friday at 2pm. Saturday at 5pm, it still hadn't even been looked at. I will take it to another Nissan dealer. These people didn't seem to care. I will not purchase vehicles from this dealer and will not go back for any service in the future. More

Knowledgeable, very friendly, congenital personnel. Despite the long wait, 4 hours, mostly due to factors beyond dealership control, was amicable. Dan J. provided us a very comfortable and appealing wai Despite the long wait, 4 hours, mostly due to factors beyond dealership control, was amicable. Dan J. provided us a very comfortable and appealing wait. Dan’s performance was 10. On a scale of 5, because he went above & beyond. More

Good service Good attention and service even the sales person was not the best the rest of the team was so helpful and nice. At the end was a good experience an Good attention and service even the sales person was not the best the rest of the team was so helpful and nice. At the end was a good experience and we are happy with our car. Thanks. More

Fast, Friendly Service Driving up to the service bay, Guillermo greeted me immediately and processed my service request. Happy to continue doing business there and will rec Driving up to the service bay, Guillermo greeted me immediately and processed my service request. Happy to continue doing business there and will recommend to others. More

Great, hassle free. My wife and I was shopping around for a Murano and basically called every dealership in Houston. We got the runaround from every dealership except Kat My wife and I was shopping around for a Murano and basically called every dealership in Houston. We got the runaround from every dealership except Katy Nissan. My wife told them on the phone that we wanted to be in and out in an hour or so and their very best price. When we got to the dealership, we took the car that she chose for a ride, returned and our paperwork was basically waiting for us. No pressure or hassle. I definitely recommend Katy Nissan. This is our second car that we bought from them. More

Overall great experience I flew from New York state because they had the exact truck I wanted, and at a price good enough to justify the trip. They had no problem dealing with I flew from New York state because they had the exact truck I wanted, and at a price good enough to justify the trip. They had no problem dealing with me from across the country and worked to accommodate me, even picking me up at the airport. I didn't feel like I was getting the run-around like I had at the last 2 local dealers I tried. This was my first almost-new vehicle purchase, and I'm glad they made it go smoothly. James was great to deal with and I highly recommend him. More

Great professional service Want to acknowledge the great professional service provided by Rodger Lopez at the Service center. Rodger kept me updated while I waited. Thank you Want to acknowledge the great professional service provided by Rodger Lopez at the Service center. Rodger kept me updated while I waited. Thank you Rodger More

Overall okay. The online advisor I was to have for my appointment was off the day of the appointment. Waited about 15 minutes before another advisor helped me for t The online advisor I was to have for my appointment was off the day of the appointment. Waited about 15 minutes before another advisor helped me for the minor servicing I had scheduled. More

Flat fire check My service advisor was just wonderful and kept me updated while I waited . I had no appointment and was from out of town , but he still helped me ! My service advisor was just wonderful and kept me updated while I waited . I had no appointment and was from out of town , but he still helped me ! I am so glad Katy Nissan was there for me ! Thank you so much . David More

They made things right I had an issue with the service department overcharging me and changing the prices of service. I complained to management and they did an excellent jo I had an issue with the service department overcharging me and changing the prices of service. I complained to management and they did an excellent job of rectifying the issue. Although my experience started off negative, the management team was great and diligently worked to correct the problem and ensure I was satisfied. More